* Pont of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology * Logging, categorizing and auctioning all incoming ticket activity in the Helpdesk application * Following up on any outstanding issues with customers regarding status and closure of incidents/requests * Manage user accounts updates, password resets * Troubleshooting and resolve all hardware, software and network problems * Escalate issues to second and third level support teams * Document procedures, FAQs, and inventory of assets * May need to drive to different site in Dallas
* Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory * Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools * Excellent problem-solving, communication and interpersonal skills * Advanced Mac experience and skills * Associates degree or higher with at least 5 years of Corporate Helpdesk or PC/Network Technician experience, or the equivalent combination of education and/or experience * Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC Hardware, remote support and VPN
Let your dream job find you.
Sign up to start matching with top companies. It’s fast and free.