IT Helpdesk Support
Plano, TX

Job Description

IT Helpdesk Support Req I D

SSA-0514

Rate

Primary Skills

Description

Responsibilities:

* Pont of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology
* Logging, categorizing and auctioning all incoming ticket activity in the Helpdesk application
* Following up on any outstanding issues with customers regarding status and closure of incidents/requests
* Manage user accounts updates, password resets
* Troubleshooting and resolve all hardware, software and network problems
* Escalate issues to second and third level support teams
* Document procedures, FAQs, and inventory of assets
* May need to drive to different site in Dallas

Requirements:

* Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory
* Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
* Excellent problem-solving, communication and interpersonal skills
* Advanced Mac experience and skills
* Associates degree or higher with at least 5 years of Corporate Helpdesk or PC/Network Technician experience, or the equivalent combination of education and/or experience
* Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC Hardware, remote support and VPN