IT Help Desk Support - Mobility
Plano, TX

Job Description

IT Help Desk Support - Mobility

Plano, TX, US

Requisition Number: 73884

Position Overview

The IT Help Desk Support Technician for mobility is responsible for our clients needing support for mobility and general PC related issues. In this role, you are the front line in support of customers and will provide assistance via phone and email. Are you an enthusiastic and self-motivated individual who has excellent customer service skills? If you have a passion for technology and a spirit of service, this a great place for you. Insight values employees who want to grow within the organization.

Duties

* Provide basic mobility support on iOS smartphones and tablets
* Configure and deploy device policies through MDM/Intune baseline
* Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guides
* Respond to IT support requests from staff as related Office 365 cloud and desktop applications
* Perform Active Directory maintenance

Qualifications

* Associate's degree OR 2+ years of progressive experience in IT systems supporting Office 365
* 1+ years of experience with cloud-based device management tools such as MDM, JAMF or Intune
* Must have experience with Microsoft Windows 10 in a corporate environment
* Knowledge of IP networking concepts, Wi-Fi, and remote access technologies
* Excellent communication skills

The position described above provides a summary of some of the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

* Founded in 1988 in Tempe, Arizona
* 7,400+ teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe
* $7.1 billion in revenue in 2018
* Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500
* 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year
* Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business)
* Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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Posting Notes: Plano || Texas (US-TX) || United States (US) || INT || None || US - Plano, TX ||

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Nearest Major Market: Plano

Nearest Secondary Market: Dallas

Job Segment: Developer, Data Management, Supply, Help Desk, Information Technology, Technology, Data, Operations