Westwood One / Cumulus Media - New York is hiring a full time IT Help Desk Support to provide high quality, hands-on support services to end-users by desk-side visits, by telephone, or via remote access application at our Corporate Office. Some travel may be required to our satellite offices nation-wide.
Troubleshooting PC and laptop hardware, Mac OS, Windows 7/8/10 operating system and MS Office issues; user account management; troubleshooting basic network connectivity issues, PC moves, setups, and wiring remote support nationally.
* Bachelors degree in Computer Science or related field is preferred * 1-2 years experience in a desktop support position * Strong Windows 7-10 and PC Hardware installation and troubleshooting skills * Strong Mac OS and Hardware installation and troubleshooting skills * Strong knowledge of Microsoft Office products * Strong knowledge of Outlook and mobile devices OS: iOS/Android * Basic understanding of Windows Server 2008/2012, Active Directory, Group Policies * Basic understanding of TCP/IP for network connectivity troubleshooting * Ability to learn quickly and work autonomously * A strong desire to work in a highly interactive, team environment where taking ownership for problem resolution is expected
What we offer:
* Competitive pay * Professional growth and career path * Focused, responsible and collaborative work environment with the ability, to ask what if and try innovative solutions * Medical, Dental & Vision Insurance coverage * 401K with company match to plan for the long-term * Paid Vacation & Holidays
For immediate consideration, please visit
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