Job Directory IT Help Desk Support

IT Help Desk Support
New York, NY

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Job Description

Westwood One / Cumulus Media - New York is hiring a full time IT Help Desk Support to provide high quality, hands-on support services to end-users by desk-side visits, by telephone, or via remote access application at our Corporate Office. Some travel may be required to our satellite offices nation-wide.

Key Responsibilities:

Troubleshooting PC and laptop hardware, Mac OS, Windows 7/8/10 operating system and MS Office issues; user account management; troubleshooting basic network connectivity issues, PC moves, setups, and wiring remote support nationally.


* Bachelors degree in Computer Science or related field is preferred
* 1-2 years experience in a desktop support position
* Strong Windows 7-10 and PC Hardware installation and troubleshooting skills
* Strong Mac OS and Hardware installation and troubleshooting skills
* Strong knowledge of Microsoft Office products
* Strong knowledge of Outlook and mobile devices OS: iOS/Android
* Basic understanding of Windows Server 2008/2012, Active Directory, Group Policies
* Basic understanding of TCP/IP for network connectivity troubleshooting
* Ability to learn quickly and work autonomously
* A strong desire to work in a highly interactive, team environment where taking ownership for problem resolution is expected

What we offer:

* Competitive pay
* Professional growth and career path
* Focused, responsible and collaborative work environment with the ability, to ask what if and try innovative solutions
* Medical, Dental & Vision Insurance coverage
* 401K with company match to plan for the long-term
* Paid Vacation & Holidays

For immediate consideration, please visit

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