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IT Heldesk Analyst
Bellevue, WA

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Job Description

The IT Helpdesk Analyst supports internal customers and infrastructure at QBSI, A Xerox Company. This position is responsible for troubleshooting, identifying reoccurring issues and implementing solutions while providing excellent customer service. This position requires an individual that is comfortable interacting and assisting others in a time sensitive environment.

Key Responsibilities:

* Supports internal customers with technical difficulties and is an educational resource to the organization.
* Install/configure various software on Windows, OS-X and mobile devices.
* Monitors and maintains performance of IT infrastructure within organization.
* Identifies and resolves issues in a time sensitive environment
* Recognizes reoccurring issues and contributes ideas for process improvement.
* Ability to work independently, but function as a team with IT members at other locations.

Required Experience and Skills:

* High School Diploma or GED.
* 4+ years of professional work experience in technical helpdesk position or related role.
* Proficient in the Microsoft suites (Windows 7, 8 and 10, Windows Server 2008, 2012 and 2016, Microsoft Office, Active Directory, Exchange 365).
* Must put a high value on processes and procedures.
* Detailed oriented with a strong desire to provide a high level of customer service.
* Excellent written and spoken communication skills in English.

Desired Qualifications:

* College degrees or certificates in Information Technology or a relatable field.
* Previous experience with MSSQL, SCCM, ShoreTel, ESXi and vCenter, SharePoint 2010 and SharePoint Online.
* Experience in Professional Technical Writing.
* Working knowledge of HP ProCurve CLI.
* Working experience with ESXi/SRM type solutions.

CTX, A Xerox Company is proud to be an Equal Opportunity Employer.

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