IT Field Technician
Hauppauge, NY

Job Description

OVERVIEW

This person is responsible for providing first/second level support for incoming help desk inquiries and desk-side support to various Corporate, Healthcare, Higher-Ed, and K-12 educational environments on Long Island and the metro-New York City area. This position requires access to a vehicle and a valid drivers license. Frequent travel to client locations is required. This technician will get to work in several different infrastructures and collaborate with a variety of custom team members onsite.

This is a great fit for someone who likes a changing and diverse work environment! See why Custom is a great place for candidates in the early stages of their career!

RESPONSIBILITIES

* Handles all incoming calls to the help desk via phone, email & walk-in
* Monitor and follow up calls in help desk queue
* Monitor and follow up calls in email queue
* Provide support for hardware/software issues over the phone and in person
* Follow up to closed tickets to ensure customer satisfaction
* Provide resolution and assistance to Windows related problems
* Provide resolution and assistance to Apple users
* Provide resolution and assistance to standard supported applications: MS Office, Browser programs, Antivirus and other supported proprietary applications and systems
* Log all calls into Ticketing System
* Document and assign call tickets to related IT groups for further support

QUALIFICATIONS

* A+ certification
* 1-2 years' experience in hardware and software support
* Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
* Excellent customer service skills
* Excellent verbal and written communication skills
* Ability to work independently and as part of a team
* Strong knowledge of Windows operating systems
* Ability to troubleshoot hardware and software problems
* Knowledgeable on software installations
* Knowledge of the Internet and Microsoft Office