IT Field Service Technicians with Active Secret Clearance
Quantico, VA

Job Description

IT Field Service Technicians with Active Secret Clearance

PSI Pax is currently recruiting for IT Field Service Technicians to support our government customer in Quantico, VA.

Essential Job Functions & Responsibilities:

IT Field Service Technicians will provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs). This will include performing desk-side Windows 7 workstation support in a networked office environment and, more specifically, supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes. Technicians will also be responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required, and accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.

Required Qualifications:

* A+, Security+ or Network+ certification required
* 1 - 3 years of experience providing customer support in a networked environment, including experience. performing computer hardware, software, break/fix, and troubleshooting
* 2 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.
* Ability to demonstrate outstanding customer service skills.
* Strong oral and written communications skills.
* Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
* Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems.
* Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
* Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers.

Education Requirements:

* High School Diploma or GED
* Bachelor's degree in related technical field preferred

Desired Qualifications:

* Experience with Remedy, Active Directory, and Blackberries strongly preferred.
* Knowledge of military and civil service protocol, customs, and courtesies considered a plus.

In addition, U.S Citizenship is required. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a DoD government-granted security clearance. Individuals may also be subject to a background investigation to include but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.