Job Directory IT Desktop Support

IT Desktop Support
Tewksbury, MA

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Job Description

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

Duration: 12 months

Location: Tewksbury, MA

Job Title: Desktop Support

Work Hours: Monday-Friday 8am-5pm

Pay Rate: $20-25/hour based on experience

Day to Day Responsibilities:

* Active Directory Administration
* Limited support for corporate mobile devices
* Familiarity with cloud applications (Box, Office365, etc.)
* Troubleshooting Cisco VPN connectivity
* Familiarity supporting Citrix connectivity
* Remediating Symantec Endpoint Protection
* Dameware remote connection/utilization
* Altiris Deployment server utilization
* Asset management skills
* Internet Explorer and various browser(s) support
* Installation/configuration of various Adobe products
* Installation/configuration of Check Point endpoint client software
* Printer/driver troubleshooting & installation
* ServiceNow utilization
* Cisco WebEx service support
* Box user administration
* Deployment/configuration of standard IP telephony
* Hardware ordering/deployment
* Documentation (records) management
* Knowledge base utilization
* Project interaction
* Customer scheduling/follow-ups
* End user equipment moves (disconnect/reconnect)
* Multi-team interaction and/or technical roundtable participation
* Standard device imaging via USB/PXE server(s)
* Smart-Hands tasks/functions outside of standard operational work

Required Skills and Experience:

* Associates Degree Required; Bachelor's Degree Preferred
* Active Directory familiarity
* Proficient in installation, navigation, and support of Microsoft Operating systems up to and including Windows 10
* Knowledge mobile device operating systems such as IOS and Android
* Microsoft Office (Word, Excel, Outlook Email and Calendaring, PowerPoint, Access)
* Documentation skills
* Good oral and written communication skills
* Problem solving skills
* Ability to work independently or as part of a team

Additional Information

* No third party resumes will be accepted
* Drug testing and/or other employment-related inquiries may be conducted
* All individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!
* Candidates must currently reside in USA or Canada
* CTG is an Equal Employment Opportunity employer. CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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