IT Coordinator- Home Care
Westbury, NY

Job Description

Job Description

RESPONSIBILITIES

* Troubleshoots application, technical and PC based software problems using standard problem management methodologies.
* Reviews software problems, analyzes issues and recommends solutions.
* Manages and coordinates resolution of reported issues and provides on-call support, as needed.
* Documents problems, solutions and outcomes for future use.
* Communicates troubleshooting difficulties to management.
* Follows-up on open items noted as aged.

2. Participates in development of user defined custom reports and design specifications for applications.

* Liaise with departments in designing, implementation and modification of applications or required system enhancements.
* Reviews and evaluates requests and recommends specifications that support design of new or modified applications.
* Develops simple database, report writer and spreadsheet applications.
* Performs acceptance testing procedures and post-installation reviews to ensure results meet user expectations.
* Maintains current on present and planned applications.

3. Participates in the implementation of vendor system enhancements and custom programs.

* Follows established program change control methodologies for clinical systems modification and maintenance projects.
* Tests updated systems to ensure quality assurance standards have been met.

4.Evaluates and maintains PC policies and procedures.

5.Performs related duties as required.

Qualifications

REQUIRED EXPERIENCE AND QUALIFICATIONS

* Bachelor's Degree in computer Science or healthcare discipline, required.
* Current Driver's License, required.
* Minimum of three (3) years of relevant computer experience in a hospital setting with home care experience preferred.
* Knowledge of Home Health Oasis software, required