IT Client Services / Operations Capella Space
San Francisco, CA

Job Description

We are looking for a competent IT Client Services / Operations staff member to provide fast and useful technical assistance on computer systems and software platforms. An excellent candidate must have strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient.

Responsibilities include

Serving as the first point of contact for employees seeking technical assistance. Performing in-person or remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers. Administer key IT operational platforms such as collaboration, data backup, system patching and asset tracking platforms.

Requirements

Solid understanding of computer systems, mobile devices and other technical products.

Excellent communication skills.

Customer-oriented and cool-tempered.

Minimum 5 years experience working in a similar role.

Benefits

We are engineers, data scientists, and entrepreneurs. We are product and software developers, systems and operations specialists, and impact-minded business people. Most of all, we are energized to work together and with our customers to fulfill our promise as individuals and a team, and to fulfill the original promise of space: to improve lives here on Earth for everyone, now and for the future.

People matter at Capella. We offer competitive salaries and support each other with a positive workplace culture centered on acceptance and tolerance. Capella's benefits include:

* Flexible vacation and time-off policies
* Full health/medical/vision benefit
* 401k plan enrollment
* Commuter benefits, including Caltrain and Clipper passes and GoBike membership
* Daily gourmet catered lunches
* Professional development opportunities
* Weekly happy hour

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