Provides daily ongoing deployment, configuration, support, administration, maintenance and technical solutions to various technology components that make up the NBS IT environment.
Responsibilities Develop and modify Change Management processes to meet business objectives. Maintain and implement technical solutions, specifications, and documentation for various sized projects or daily support initiatives. Work with multiple customers, stakeholders, and system owners to produce requirements, determine feasibility, analyze cost/benefits requirements, and recommend design solution options. Provide training and technical support for users with varying levels of IT knowledge. Coordinate change process through non-production and production environments according to change management policies and procedures. Work with project managers, development teams, and operations personnel to coordinate IT implementations and ensure established timelines are met. Participate in audit reviews of change management throughout the organization. Work with both business and technical representatives to develop and enhance change management processes. Develop and utilize reporting metrics for monitoring and analysis. Maintain system(s) used for tracking of Change Requests and enhance existing business logic when necessary. Qualifications
Bachelor's degree in Information Science or related field and/or equivalent combination of education and experience.
Experience designing and implementing workflows, dashboards, Kanban and/or Scrum Boards, writing queries and reports with MySQL, T-SQL, PL-SQL, SSRS, Crystal Reports, Business Objects. Strong understanding of CM methodologies and best practices (ITIL) as well as experience developing and enhancing complex processes. Significant change management or build engineer experience. Experience working across multiple functional areas to achieve a common business purpose.
COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
Strong Analytical, judgment, and problem solving skills. Strong oral and written communication skills. Strong interpersonal skills, interacts well with technical and non-technical clients. Strong time management and organizational skills. Excellent coordination, documentation and organizational skills. Knowledge of Help/Systems iSeries products, Softmenu, Team Foundation Server, ChangeGear or similar change management tools. EEO StatementNelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting. Nelnet is a Drug Free and Tobacco Free Workplace