Candidate will be responsible for Business Analysis support of Starr Enterprise application systems. The level of support will vary by project and insurance product, but will include defining/documenting new application requirements, advising users of new features and researching problems. Candidate will work closely with business users, Starr IT developers and vendor implementation teams.
Key Responsibilities:
* Develop expertise in the functionality and operation of critical enterprise applications
* Develop a basic understanding of Starr's Salesforce.com platform and integration points with underwriting systems
* Assist business SME's with requirements definition and application options for new requirements
* Write business requirements documents
* Create process and workflow diagrams
* Create use cases when feasible
* Document and manage change requests
* Troubleshoot problems and document solutions
* Create/update entries in Starr's helpdesk ticketing systems
* Assist in the development of test scenarios, test execution and test results validation
* Assist in the development of training materials
* Coordinate activities/communications with business users, vendors and internal IT groups
* Coordinate projects with IT application support and change management team
Skills/Experience Required:
* Minimum 2 years' experience as a business analyst, IT business systems analyst, insurance data analyst or similar role in the Commercial P&C industry (Claims)
* Business or data analysis experience in Commercial P&C insurance
* Experience with Commercial Insurance or Specialty Lines
* Experience with one or more vendor Commercial Insurance underwriting platforms
* Familiar with ISO Commercial Lines and related data requirements
* Experience with Workers Compensation, GL and Claims a plus
* Proficient in the use of MS Office
* Experience with SQL/BI/data reporting tools, ticketing/problem tracking systems a plus
* Excellent problem solving skills
* Excellent oral and written communication skills
* Able and willing to handle multiple tasks and shifting priorities in a fast-paced environment
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