IT
Denver, CO

Job Description

Job Description

Operations is responsible for the 1st and 2nd level 24/7 x 365 support of various Distributed computer system environments to include monitoring, incident management and resolution. Duties include batch and systems monitoring, application and server restarts, and engaging additional support teams as needed to resolve incidents. Teams work an AWS (Alternate Work Schedule) consisting of 12-hour day and night shifts. * Monitor Windows and UNIX environments and respond to alerts. * Manage incidents via multiple management systems to include ServiceNow, ISM, Maximo, and Remedy. * Familiarity with batch monitoring systems control-M, Tidal, Netcool, and other monitoring tools dependent on customer requirements. * Manage applications in Windows and Unix environments. * Problem determination and resolution skills on multiple platforms and applications. * Familiarity with Unix command line and HMC GUI. * Ability to monitor production and daily performance of all platforms. * Ability to understand and follow documented change management and recovery processes. * Technical and Operational Documentation. * Good verbal and written skills. * Good analytical and troubleshooting skills. * Ability to pass various background and other screenings as needed to meet customer requirements.

Core Function:

Perform Production Control duties per documented processes and procedures. This includes a working knowledge of customer hardware and ability to interact, troubleshoot issues and work independently.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

* Provide Tier-1 hardware and application support. Work directly with vendors and customers for the support of Mainframe software.


* Monitor and execute batch processing on multiple OS platforms using line commands, menus, and GUI interfaces. Perform file system restores. Execute backups and scheduling tasks using CA-Scheduler.


* Monitor MVS and UNIX environments and respond to alerts.


* Performed Disaster Recovery testing for all our business units, on an annual basis.


* Work on Mainframe network and application issues in a Help Desk and a data center environment. Maintain AS400 hardware, software, network connectivity.


* Monitor Z/OS mainframe computer system, Amdahl 4570, AS/400, Solaris 9, Windows 98, Windows 2000, Windows XP, Windows Vista and Windows 7. Maintain the monitoring NIMSOFT software to monitor all the LPAR's


* Manage Hardware and Software maintenance for System i and HMC, including Fix Packages, Software Upgrades, and Hardware Upgrades for both OS and 3rd Party Applications.


* Identify, diagnose, and resolve equipment and line faults by referring issues to vendors or implementing back-up and recovery processes

Supervisory Responsibilities:

None



Requirements

Monitor Windows and UNIX environments and respond to alerts. * Manage incidents via multiple management systems to include ServiceNow, ISM, Maximo, and Remedy. * Familiarity with batch monitoring systems control-M, Tidal, Netcool, and other monitoring tools dependent on customer requirements. * Manage applications in Windows and Unix environments. * Problem determination and resolution skills on multiple platforms and applications. * Familiarity with Unix command line and HMC GUI. * Ability to monitor production and daily performance of all platforms. * Ability to understand and follow documented change management and recovery processes. * Technical and Operational Documentation. * Good verbal and written skills. * Good analytical and troubleshooting skills.

Hiring in the following location(s): Denver, CO Position Type Reg. Full-time Benefitted