Under the direction of the IS Services Support Supervisor perform a variety of technical resource services in the installation, operation, repair and diagnosis of computer equipment and networks; provide technical user support assistance.
Responsibilities Provide excellent customer service at all times to internal and external customers. Record tickets into track-it ticketing system and follow up with users for pending tickets to meet SLAs. Password resets and user account management in active directory. Setup and maintain basic network operations, including assembly of network hardware with some supervision. Responsible for installing, maintaining and repairing desktop PCs, laptops, printers and peripheral hardware, resolve PC connectivity / hardware problems. Performs network troubleshooting to isolate and diagnose common network problems. Performs routine preventative maintenance on all computer system equipment Provide technical support to end users; provide training and support in the proper use of installed software applications, telephonic and communication systems; responds to questions or problems in person or on the telephone Travels to various sites to assist users as needed. Process RMAs for desktops and other peripherals Reports to Lead Technician & Network Support Supervisor Provide technical user support assistance. Prepare, generate and maintain reports and related records. Assist Lead Technician to Troubleshoot and resolve complex network problems. Performs other duties as assigned Qualifications High School Diploma or GED Required. Minimum 1-2 years of computer support, remote trouble-shooting, and repair work in a corporate environment. A+ certification, and network + certification preferred. License Requirement & Agency: Class "C" Driver License with "0" points preferred. Maximum allowable points = 2 points. Experience in the Healthcare Industry and direct working knowledge with EHR systems is preferred.
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