IS Business Analyst II (Open and Promotional)
San Mateo, CA

Job Description

Description

San Mateo County's Health IT Department seeks a qualified IS Business Analyst II. The individual in this position performs complex and technical systems maintenance, operational duties, and/or modification of application systems; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and adhoc reports; and performs related work as required. This position will support multiple divisions within the Health System such as Administration, Emergency Medical Services, Finance, and Public Health, Policy and Planning.

CLASS CHARACTERISTICS

IS Business Analyst II: This is the journey-level class in the IS Business Analyst series responsible for serving as a liaison between system users and information technology staff, vendors, and service providers. Responsibilities require the use of tact, discretion, and independent judgment and to have full and thorough knowledge of the concepts, practices, procedures, and policies of assigned function. This classification is distinguished from the IS Business Analyst III by the complexity and size of the applications supported and the amount of discretion exercised over problems and resolutions, as well as the latter serves as a technical leader and subject matter expert in specific area(s).

The ideal candidate will possess:

* Experience supporting temperature monitoring systems in a Health Care environment
* Experience supporting state applications and functioning as a liaison with State departments, e.g., CDC, CDPH
* A bachelor's degree from an accredited college or university with a major in Information Systems, Computer Science, or similar technical discipline
* At least 5 years of experience in system analysis and software configuration or development and support
* Strong knowledge of business process analysis, requirements analysis, and software analysis and design
* Project management experience
* Three years of experience performing application support in a health care setting
* Ability to analyze end-user technical requirements and recommend specific technical and/or workflow solutions to meet the needs of our customers
* Excellent trouble shooting skills
* Knowledge of database and data dictionary concepts, database file structures, and operating system interfaces
* Ability to use business analysis techniques such as interviewing, brainstorming, modeling, risk analysis, estimating, and peer review
* Ability to work independently and set priorities
* Three years of experience supporting a health wide system, electronic health record or case management system
* Knowledge of principles and practices of leadership and mentoring
* Excellent communication skills with both technical and non-technical staff

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties

EXAMPLES OF DUTIES (Illustrative Only)

Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.

* Participates in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.
* Receives requests for assistance related to the use of department and/or program systems and software applications; determines severity of problem and resolves or refers to appropriate personnel or vendor for resolution.
* Participates in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.
* Coordinates and directs the work of software vendors to identify and resolve programming and other operational problems; coordinates the scheduling of corrective patches and upgrades between vendors and staff; interacts with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.
* Provides or arranges for the training of staff on the information systems used by the department and/or program; requests adhoc reports.
* Develops and executes system test plans to ensure application performance conforms to specifications; modifies technologies to correct errors and optimize system performance and cost-effectiveness.
* Stays abreast of current trends and developments in system applications and technologies; serves as a technical expert on assigned committees.
* Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.
* Prepares and tracks requests to information technology staff, vendors, and/or service providers for routine system changes and reports.
* Performs related duties as assigned.

Qualifications

Knowledge of:

* Various information technology platforms and operating systems.
* Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area.
* Principles of relational database management and systems integration analysis and programming.
* Principles and practices of programmatic analysis and report preparation.
* Information systems and data processing concepts.
* Principles and practices of contract and vendor relationship management.
* Modern office practices, methods, and computer equipment and applications related to the work.
* Record keeping principles and procedures.
* English usage, grammar, spelling, vocabulary, and punctuation.
* Techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff.

Skill/Ability to:

* Learn department and County systems, policies, programs, and practices related to information systems.
* Provide technical and analytical support to users of department systems and applications.
* Learn to and communicate with department personnel to identify and translate information needs into system requirements.
* Learn to and communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.
* Assist end users on a wide variety of system issues, evaluate alternatives, and make and implement sound recommendations.
* Assist in developing materials and present effective training programs; train users in the assigned application systems.
* Evaluate the effectiveness of newly developed systems and/or applications.
* Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
* Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials.
* Organize work, set priorities, and meet critical deadlines.
* Learn, interpret, apply, explain, and ensure compliance with applicable County standards, policies, and procedures related to assigned area of responsibility.
* Establish and maintain a variety of filing, record keeping, and tracking systems.
* Operate modern office equipment including computer equipment and specialized software applications programs.
* Communicate effectively, orally and in writing, with both technical and non-technical personnel.
* Establish and maintain effective working relationships with those contacted in the course of the work.

Additional Qualifications at the IS Business Analyst II level:

Knowledge of:

* Principles and practices used in adapting information systems to business needs and communicating those needs to information systems professionals and vendors.
* Department and County systems, policies, programs, and practices related to information systems.
* The organization, operation, and functions of the department and County as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
* Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Ability to:

* Communicate with department personnel to identify and translate information needs into system requirements.
* Communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.
* Conduct research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
* Research, develop, and recommend cost-effective technical system improvements.
* Develop and implement comprehensive computer operations-related projects and training programs.
* Participate and/or lead focus groups or working sessions to establish new processes or technical design for improvement.
* Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education: Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.

Experience: Three (3) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least one (1) year of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned, which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.

Environmental Elements

Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing applications system support. Application/Examination

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%) which may include a written exercise. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before 11:59 PM on the final filing date.

~TENTATIVE RECRUITMENT SCHEDULE~

Final Filing Date: June 26, by 11:59 pm PST

Application Screening: June 27, 2019

Panel Interviews: TBD

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.

HR Analyst: Lucy Fung (06202019)(IS Business Analyst II - V265)