Intelligent Character Recognition Solutions Manager, North America
Chicago, IL

Job Description

Join Livingston and to grow your career and your knowledge about the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services across North America and around the world. Livingston has over 3,200 employees at more than 100 key border points, seaports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with a great team, learn, and develop your expertise in the complex and evolving world of trade.

SUMMARY

Reporting to the Director, ICR Automation NA the incumbent in this position will be responsible for the overall solution development using ICR technology at Livingston. In this role, the manager will be responsible for the overall strategic planning using ICR technology, including; developing business requirements jointly with operations, coordinating enhancement development, production deployment and testing, change management, vendor upgrades, system configuration and administration, and contract management.

DUTIES & RESPONSIBILITIES

* Plan, direct and manage the overall strategic planning for using ICR technology in conjunction with company policies and procedures.
* Provide technical direction and stay abreast of technology enhancements as it relates to the ICR.
* Work with brokerage operations to develop business requirements and improve efficiency utilizing technology
* Coordinate with internal and external IT groups on the successful development, UAT testing, and deployment of new and enhanced features for ICR system to meet business needs.
* Monitor key performance indicators on a daily, weekly, monthly and yearly basis.
* Develop and maintain ICR architecture, as well as detailed process flows.
* Establish, implement and maintain an ICR release process and plan (which will include Vendor upgrades).
* Responsible for ICR system(s) configuration and administration.
* Lead and follow change management best practices for regulatory, process and solution changes (including coordination with Vendor "black box" changes).
* Represent ICR group from an IT security perspective, ensuring group and solution(s) follows IT security policy and procedures.
* Provide continuous coaching and training to the ICR group staff to ensure they are effective in the administration and optimization of the system.
* Responsible for the comprehensive human resources management of all group staff (e.g. team building, training, development, succession planning). Oversees the hiring, terminations, performance reviews, manpower planning for the group.
* Conduct honest and fair performance assessments of all direct reports at least once a year.
* Initiates and administers group budget.
* Ensure that all correspondence complies with all applicable laws and regulations and company policies.
* Oversee the delivery of a quality service product to our customers at all times.
* Provide senior management with appropriate group reports.
* Comply with applicable safety standards.
* May represent the company in legal matters.
* When necessity dictates, may be required to perform duties normally handled by staff members reporting to them.
* Use initiative to solve problems (based on past experience).
* Make internal/external technical recommendations.
* Forecast needs, established objectives and prepare budget.
* Hire/terminate in accordance with company policy.
* May be required to sit on internal or external committees.

OTHER DUTIES AS ASSIGNED BY IMMEDIATE MANAGER

SKILLS REQUIRED

* Understanding of systems integrating to ICR system, including the workflow.
* Excellent knowledge of ICR and current system deployed in US or Canadian Brokerage.
* Fully conversant with all company policies / procedures related to ICR group.
* Working knowledge in all technical applications related to ICR group.
* Working knowledge of Customs Brokerage, forms and terminology.
* Working knowledge of all aspect of branch / department operations.
* Good interpersonal skills with the ability to deal effectively with staff and management.
* Excellent oral and written communication skills.
* Ability to handle stressful situations and high volume of work.
* Good organizational and administrative skills.
* Reflect a professional company image.
* Service oriented.
* Proficiency in the use of personal computer and the MS Office suite (Outlook, Word and Excel).

Type of equipment used:

Common business machines

Personal Computer/Thin Client Terminal

EDUCATION & EXPERIENCE:

Minimum education required:

Post-Secondary Education at Community College or University. In lieu of this, over ten years' experience in a management role supervising staff.

Minimum experience required:

Minimum three years' experience working with ICR/OCR technology implementing and maintaining the system

Person Contacted

Nature of Contact

Frequency

Within the Company

Team members, management, other

departments, release branches or other LII offices.

To coordinate/resolve issues impacting client service and delivery.

To increase optimization of the ICR tool.

Daily

Outside the Company

External Software vendors

System management, configuration, and administration

N/A

SUPERVISION

No supervisory responsibilities

Supervisory responsibility not normally a part of the job but there may be a requirement to show other employees how to perform tasks or duties

Lead worker in a group engaged in similar or closely related tasks. Responsibility for correct and

satisfactory completion of work, but generally works along with those supervised

With limited authority, directs work of a group of employees within a unit, with responsibility for assigned work, checking results, training and appraising staff or making recommendations thereon

X

Full hiring/firing responsibility for a unit. Plans, directs and coordinates work, develops staff, controls costs, budgets, etc.

NATURE OF ANY SUPERVISORY RESPONSIBILITIES

No of Emps. Supervised

Titles of Employees. Supervised

Nature and Extent of Supervision

1 to 4

5 to 9

10 to 14

X 15 to 20

ICR Solutions Consultant; ICR Solutions Administrator

Monitors results, coaches and performs training, provides input on performance and schedules shifts, overtime and vacations

over 20

MEASUREABLE STANDARDS

Supervisory skills

Impact on operations processing

Performance of unit

Performance to other goals set annually

WORKING CONDITIONS

Standard office conditions with occasional overtime (regularly required to work extended hours- responsible for

multiple shifts). Potential for travel - multiple locations within Canada.

ADDITIONAL INFORMATION

Currently technology employed by the ICR group is IBM Datacap. Over time, this tool may be replaced or enhanced with other OCR technology. However, the focus and purpose of the group will not change, just the toolset.