(Integration Engineer I)
With moderate direction, is responsible for implementing EDI (Electronic Data Interface) inbound and outbound data feeds for clients and third party administrators in accordance with established SLA's (Service Level Agreements). With limited direction, this position works with Oracle packages and procedures, Microsoft SQL Server stored procedures, and data objects to identify and correct data issues and system defects. In addition, this position involves writing SQL queries and scripts to support custom reporting requests, resolves data integrity issues and recommends process automation for large Oracle and Microsoft SQL Server database applications.
REPORTING STRUCTURE & WORK SETTING
This position typically performs work at a WageWorks site and reports to a Supervisor or Manager of Data Integration Services or another leader with responsibility for data integration.
ESSENTIAL DUTIES & PRIMARY ACCOUNTABILITIES
NOTE: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent's performance objectives as outlined by the incumbent's immediate supervisor or manager.
1. Ability to interact and communicate professionally in an advanced verbal and written form with internal and external clients, vendors and third party administrators. This includes, but is not limited to, creating meeting agendas, hosting/facilitating meetings, managing the flow of information between groups or departments to ensure issues are resolved effectively, collaborating and coordinating with other IT groups and business units to support efforts to maintain data integrity, and educates clients and vendors on issues to facilitate communications.
2. Analyzes, identifies and resolves data conditions and anomalies in an efficient and effective manner by utilizing Microsoft SQL and/or Oracle scripts.
3. Creates detailed mapping plans to implement inbound or outbound participant file feeds (including eligibility, enrollment, and payroll information). This includes collaboration with a third party vendor, developing an implementation plan, testing files (Quality Assurance) and moving to production.
4. Produces written specifications to capture business process requirements for proposed solutions.
MARGINAL DUTIES & ADDITIONAL FUNCTIONS
1. Performs other duties as assigned or apparent.
ADDITIONAL PERFORMANCE REQUIREMENTS
WageWorks believes that our success is achieved by its People. Values describe how we work together to achieve our success. It is our employees that drive results through living our Company Values. Every employee at WageWorks is expected to uphold and demonstrate the six Company Values listed below as an additional component of the job description and as a standard of individual performance.
CARING People are the heart of our company. We care about people: our Clients, our Client's employees and their families, our partners, and local communities, and our fellow employees at WageWorks.
CUSTOMER-CENTRIC Our Customer comes first. We aim to serve our Clients and their employees, our brokers and partners, as well as our internal customers.
PASSIONATE We love what we do and are passionate about delivering Consumer-Directed Benefits that save people money and enrich their lives.
ACCOUNTABLE We are dedicated to making our team and the company succeed, and we are open, honest, ethical, and conscientious, as we deliver on our commitments.
LEADING Our actions inspire new ideas and drive change each and every day.
RESPECTFUL We value the diversity of our people, treat them with dignity and respect, encourage their development and reward their performance.
NOTE: WageWorks leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered and results oriented manner with a focus on customer service.
No formal supervisory responsibility entailed.
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES
Knowledge of business and technology as normally obtained through the completion of a Bachelor's Degree in Information Technology, Business Administration or a closely related field or equivalent combination of education and experience.
WORK EXPERIENCE OR RELATED EXPERIENCE:
* Two to three years' experience implementing electronic data files or maintaining large amounts of data in a client-facing environment.
* Basic SQL query formulation experience such as select and update statements while updating parameters based on requirements.
SPECIALIZED KNOWLEDGE, SKILLS & ABILITIES:
Driven for results and displays a sense of urgency.
Ability to quickly assess client and systems issues as well as research and investigate technical system transactions.
Good organizational skills and the ability to manage competing priorities in a frequently interrupted environment are essential. The ability to work independently, using individual judgement with limited supervision is also required.
Advanced problem solving and troubleshooting skills are essential. The ability to identify trends in data or process issues, analyze data and report issues to management is required. A good knowledge of file transfer protocols is essential. Advanced knowledge of SQL language and ability to read and edit existing SQL scripts.
The ability to interact effectively with team members, customers, developers and other staff is required. Advancedlistening, communication and interpersonal skills are required. Excellent writing and editing skills are necessary to transfer information to individuals. A strong customer service orientation is essential.
A demonstrated ability to adapt to the changing demands of business is necessary.
Advanced experience with business and communications software (Word, Excel, PowerPoint, common Windows operating systems, and Outlook) is required. Prior experience with a querying tool such as Microsoft SQL Server Management Studio or Toad Solutions and a text editing tool (such as Ultra Edit, Notepad++, etc.) is required.
TRAVEL REQUIREMENTS & CONDITIONS
Infrequent travel may be required.
WORK ENVIRONMENT CONDITIONS & DEMANDS
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.
PHYSICAL REQUIREMENTS & DEMANDS
Work requires normal range of hearing and eyesight. Incumbent must be able to use a telephone or headset equipment and operate a keyboard and other office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with frequent interruptions is required. At times, incumbents are subject to sitting for prolonged periods. Infrequently, incumbent must be able to lift and move material weighing up to 20 lbs. Incumbent may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.
WageWorks provides consumer-directed benefits for pretax commuter and health accounts.