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Infrastructure Technician
Schaumburg, IL

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Job Description

Novaspect, Inc., an Emerson Impact Partner and global leader of process systems and solutions, is currently offering an opportunity for an Infrastructure Technician to join our fast-paced, customer oriented systems services team. The preference is that this position be based in either the Novaspect Chanhassen, MN or Schaumburg, IL offices.

This position requires travel to our customers' manufacturing sites to help commission and maintain their control systems. Candidates must be able to work with customers in a professional manner while working under pressure during process startups, during site outages or turnarounds and while troubleshooting issues.

Essential Duties and Responsibilities:

* Perform preventative maintenance and corrective maintenance tasks for support agreement customers
* Install and troubleshoot Microsoft operating systems problems
* Perform general computer maintenance, diagnostics, and data backups of Dell workstations/servers
* Troubleshoot DCS control systems at the network, controller, and I/O level
* Support customer contracts for 24/7 emergency response on a rotational basis
* Provide technical services leadership independently and as part of a larger collaborative team (sales, services and projects)
* Travel to customer facilities (30 - 40% overnight travel)
* Other duties as required


* Ability to manage time well and handle multiple priorities
* A positive attitude and calm composure even during difficult moments
* Willingness to embrace, learn and apply new technology and/or procedures
* Excellent interpersonal and verbal communication skills
* Proven ability to maintain high customer service
* Proven ability to build and support teamwork
* Highly accountable and self-motivated by challenges
* Strong computer hardware troubleshooting and Microsoft OS knowledge
* DCS or PLC troubleshooting experience is a plus
* Cyber Security or Virtualization experience is a plus


* 2-year Associate of Science/Engineering/Industrial Technology Degree and/or equivalent work experience to provide the necessary knowledge, skills, and abilities required for the role
* Computer certifications in PC maintenance, current operating systems, cyber security and virtualization preferred
* Process automation industry experience preferred
* Valid Driver's License and ability to be insured by company insurance

Physical Requirements:

* Ability to lift up to 30lbs (i.e. workstation, equipment and server class computers) and traverse stairs
* Ability to work extended hours on a computer
* Ability to work in a loud industrial environment
* Ability to do work overhead
* Ability to perform physical activity including walking, lifting, reaching, stooping, pulling, grasping, balancing, climbing, kneeling, standing, and crouching
* Ability to use hand tools
* Ability to drive on average 2-4 hours in a day

Keywords: Control System Technician, Field Service Technician, Automation Technician, Instrumentation and Control, DeltaV, SCADA, Engineer, Rockwell, ABB, Siemens, Allen Bradley, PLC, DCS, Networks, Communications, Inside Sales, Manufacturing, Application, Virtualization, Cyber Security, Hyper-V

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