Infrastructure Tech Support Associate Manager
Washington, DC

Job Description

Accenture Labs is Accenture's primary technology R&D organization. Our mission is to publish a yearly Technology Vision, produce patents, explore emerging technologies and develop compelling prototypes that demonstrate the business implications of emerging technologies for various industries.

Role and Responsibilities

Our Infrastructure Operations Team is responsible for supporting the following work streams:

* Labs Core IT Infrastructure: Labs network and on-premise datacenter administration, cloud-based environments - cross-node interoperability, collaboration tools.
* Labs R&D: Build, configuration and maintenance of development and staging environments for Labs developers (network, application servers, workstations, laptops, etc.)
* Labs Client Showcase: Support, maintain, upgrade our execution / production environment (client demos) including immersive showcases and briefing center facilities. This encompasses the full technology stack from IT Infrastructure to Audiovisual equipment and specialized demo gear (e.g. wearable computing).

The Infrastructure Operations Lead supports both the Workshop and Infrastructure Operations team within a single Lab node. He or she should have a foundational background in DevOps as well as security. He or she supports the roll-out and maintenance of Labs IT needed to conduct R&D activities in that node, develops and supports technology and for the showcase, manages technology procurement and asset inventory. He or she also provides technical support during Labs visits and maintains tools in support of this.