Job Directory Wow! Internet, Cable & Phone Infrastructure Engineer II
Wow! Internet, Cable & Phone

Infrastructure Engineer II Wow! Internet, Cable & Phone
Naperville, IL

WideOpenWest (WOW!) is one of the nation’s broadband providers, serving residential, business and wholesale customers.

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About Wow! Internet, Cable & Phone

Job Description

This dynamic individual will be responsible for design, implementation, management, maintenance, and support of technology solutions for all physical and virtual server, storage and application infrastructure environments at WOW!. You should come with dynamic energy and we would love it if you shared our Core Values. We truly believe in Respect, Integrity, Spirit of Service and Accountability. What are you waiting for? You can apply now and we will get in touch as soon as possible. We are excited to learn more about you.

What you will be doing:

* You'll provide 2nd and 3rd level support, incident resolution and troubleshooting for server and storage hardware and infrastructure application issues
* Change and configuration management for all server and storage technologies
* You'll write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
* Server and storage infrastructure administration including: security patches, software updates and installations, firmware and hardware updates and installations and server and storage infrastructure monitoring and alerting to ensure uptime and responsive issue resolution
* Dedicatedly ensure the highest levels of systems and infrastructure availability
* Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
* Maintain security, backup, and redundancy strategies
* You'll provide support for internally developed and/or purchased third party applications and appliances as necessary
* Engineer, design and implement server, storage and infrastructure application solutions to seek business problems and improve overall operations
* Create and maintain written documentation to improve the supportability of the entire network, server, storage and application infrastructure
* Provide project and technology leadership
* Liaise with vendors and other IT personnel for problem resolution

What we're looking for: Education:

* A four-year degree in IT, computer science, or a business-related field; 6-8 years significant experience; or an equivalent combination of both experience and education
* Microsoft, VMWare, AWS or other equivalent industry certifications preferred

Experience/Skills Needed:

* 6-8 years of experience working with LAN/WAN and Internet connectivity supported systems
* 5-7 years of experience working with Microsoft Exchange, Lync and SharePoint or equivalent collaboration solutions
* 4-6 years of experience working with SANs and data protection solutions
* Have advanced hardware and software troubleshooting skills, shown through previous work experience
* Experience documenting processes and procedures required
* Proven scripting skills (e.g., shell scripts, Perl, Ruby, Python)
* Brings passion and enthusiasm to what we do and how we do it everyday
* Demonstrates a sense of collective ownership for technology solutions
* Solves problems in alignment with overall department and company goals
* Demonstrates the ability to identify problems and present possible solutions based on research and applied knowledge
* Demonstrates the ability to effectively communicate technical solution details through words and visuals
* Is passionate about learning new technology and consistently finding ways to do things better

Computer Skills:

* Proficient in the entire Microsoft Office Suite
* Working knowledge of the following, but not limited to:
* Configuration Management Tools (CHEF, Ansible, etc.) a plus
* Routers, Firewalls, Switches, Load Balancers, etc. (Juniper, Cisco, etc.)
* Server Hardware (UCS, Dell, Sun, etc.)
* Operating Systems (Windows, Linux, Solaris, etc.)
* VMware
* SANs (Hitachi, Nimble, EMC, etc.)
* Tools (Active Directory, DNS, DHCP, Xymon, Landesk, Actifio, Veeam, etc.)

WOW is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer


About Wow! Internet, Cable & Phone

WideOpenWest (WOW!) is one of the nation’s broadband providers, serving residential, business and wholesale customers.

5000 employees
Wow! Internet, Cable & Phone

7887 east belleview avenue

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