Job Directory Information Technology Specialist

Information Technology Specialist
Austin, TX

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About

Job Description

* Duties

Help Duties Summary

WHAT IS THE INFORMATION TECHNOLOGY DIVISION? The mission of IRS Information Technology is to provide leadership in the delivery of information technology solutions that anticipate and meet enterprise-wide needs by empowering employees to deliver customer centered, value-creating systems, products, services, and support.

Learn more about this agency

Responsibilities

WHAT DOES AN IRS INFORMATION TECHNOLOGY SPECIALIST DO?

An Information Technology (IT) Specialist working general programs uses a wide variety of information, documentation and regulations on the use of information technology resources, IRS data security guidelines, and IRS and Treasury guidance on acquisitions to address and/or adapt to specific problems or issues. As an IT Specialist, you will apply a series of different and unrelated processes and methods, decide what needs to be done based on analyses of the subjects and issues related to the assignment, and select the appropriate course of action from many acceptable alternatives. You will be challenged to independently identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelationships among different IT functions and activities.

As an IT SPECIALIST you will:

* Support implementation and maintenance of network and system services; monitor network and system performance; and troubleshoot problems as they arise.
* Conduct integrated analysis of multiple audit logs (e.g. firewall, Web server).
* Participate in design, development, acceptance testing and implementation of software programs and/or computer equipment. Develop flow diagrams and/or pseudo-code.
* Test and debug programs according to detailed requirements. Install, test, and configure network workstations and peripherals; and instruct customers in logging on and accessing network services.
* Maintain database operations, assist in returning disrupted database systems to normal operations; and create reports and manipulate data in response to customer requirements.
* Prepare and maintain documentation outlining equipment operations and preventative maintenance.
* Analyze complete documentation on the up time and reliability of systems to provide necessary information for contract enforcement. Provide advice and assistance concerning computer software and/or equipment specifications for the utilization and acquisition, resolve issues involving conflicting requirements.
* Assist and/or lead local projects, prepare and present findings, or recommend action involving the analysis of complex problems related to equipment and/or software utilization and acquisition.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at http://www.jobs.irs.gov/

IRSITJobs

DHIRSJobs

Travel Required

25% or less - Travel may be required

Supervisory status

No

Promotion Potential

00 - Full working level of the position will be identified upon selection


* Job family (Series)

2210 Information Technology Management

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* Computer Security Specialists
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* Information Technology Specialist (It Specialist)
* Specialists, Computer Network Support
* Specialists, Computer Security


* Requirements

Help Requirements Conditions of Employment

* Refer to other information.
* Click "Print Preview" to review the entire announcement before applying.

A set of questions will be used to obtain additional information about specific experience and expertise within the fields of information technology.

When responding to the questions, please indicate if you have experience on one or more of the following specialties: Network Services, Operating Systems, Data Management, Policy and Planning, Customer Support, System Analysis, Applications Software and Internet.

Qualifications

You must meet the following requirements by the cut-off and/or the closing date of this announcement:

GS-11 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Specialized experience for this position includes: Experience that demonstrated an accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, assignments would show experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Must have been in an IT field or work where the primary concern was the subject matter of the IT application. The assignments must have shown completion of the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; adaptation of guidelines or precedents to the needs of the assignment. OR

You may substitute education for specialized experience as follows: a Ph.D. or equivalent doctoral degree OR Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, information science, information systems management, mathematics, statistics, operations research, engineering or technology management or in one or more of the fields identified above and required the development or adaptation of computer of applications, systems or networks.

GS-12 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Specialized experience for this position includes: Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.

GS-13 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Specialized experience for this position includes: Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.

GS-14 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Specialized experience for this position includes: Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.

* The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-timework; part-time work is considered on a prorated basis.
* To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education


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