NetBrain is the market leader disrupting the network automation space. Our ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization's physical, virtual and software-defined networks. Today, over 1,800 of the world's largest enterprises and managed services providers leverage NetBrain's platform to automate network documentation, troubleshooting, and change management.
"NetBrain's success is due to our people, and over the years, we have been fortunate to attract top talent because of our unique culture and exciting mission to transform the network management industry." - Lingping Gao, Chairman and Chief Executive Officer of NetBrain
GROW WITH US!
The Information Technology Support Intern will experience the day-to-day activities for supporting clients of a high-tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with closing IT support tickets, assisting with software installations, installing 'proof-of-concept' test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings.
Assist staff with closing customer IT support tickets for our clientsAssist in developing time efficiency processes and toolsAssist with installing softwarePrepare and/or modify system and process documentationResearch and implement various sand-box environments for testing, training, and troubleshootingResolve server and software configuration issues in a team environmentTake inbound support requests from internal and external customers
Basic knowledge of server hardware (including web servers) and network configurationsBasic knowledge of Microsoft server operating systems (Windows Server 2008/2012, SQL Server 2008/2012)Basic knowledge of Windows Active Directory ServicesBasic knowledge of writing SQL queriesStrong customer service skills
Must be enrolled in a undergraduate or graduate degree program
* Ability to work at least 20 - 40 hours per week
About NetBrain Technologies
NetBrain Technologies is the provider of the first map-driven network automation solution.