Information services Support Specialist
Lancaster, TX

Job Description

Overview

JOB SUMMARY: Provides support on computer hardware, to users in terms of applications, new purchases, and system integrity to maximize GSF productivity and use of computer resources.

Responsibilities

ESSENTIAL FUNCTIONS

Analyze and perform swaps/replacements/break fixes for various hardware, including but not limited to Mobile Devices, RF Technologies and Peripherals within SLA (Service Level Agreements) to maximize employee productivity. Maintain an up-to-date knowledge of hardware and equipment contracts, inventory and asset management, accurately documenting hardware failures, repairs, swaps and removals. Resolves hardware, software, and data questions and problems, responding on a daily basis to ensure user needs are met. Configuring, install and maintain hardware to meet the needs of each Distribution Center. Provides individual/departmental training as needed. Trains users formally and informally on request or as required to ensure effective processes. Researches and maintains up-to-date knowledge regarding software to enhance QCD processes and profitability.

Qualifications

MINUMUM QUALIFICATIONS: Education and experience equivalent to:

Education/Certification:

PREFFERED, NOT REQUIRED: Bachelor's degree in computer science or information systems from an accredited college or university. Certification as Microsoft Certified Systems Engineer.

Experience:

3+ years of relevant work experience

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

* AS400 computing environment (data query and systems programming) (E)
* Windows95/NT workstation environment (J)
* PC hardware and software installation concepts and techniques (J)
* Prism (J)
* Database administration concepts and techniques (J)
* Relevant division concepts, procedures and regulations (J)

Skills and ability to:

* Interpret computer hardware and software anomalies and identify appropriate solutions
* Interact effectively with employees at all organizational levels
* Communicate and coordinate effectively with vendors verbally and in writing
* Read and process written information with a high degree of accuracy
* Work effectively in a general business environment, with a focus on high levels of quality and customer service
* Works independently with minimal supervision.
* Act in accordance with GSF/QCD's Values and Creed

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Not applicable

PERFORMANCE CATEGORIES

* Productivity/quality standards: accuracy, timeliness, thoroughness
* Productivity/quality standards: minimal down-time
* Internal customer satisfaction
* Organization and attention to detail
* Teamwork within the department and across departments
* Project/assignment standards