Implementation Technician - Texas Health Resources
Plano, TX

Job Description

Overview

We are a fast-paced, high-growth company that operates in an entrepreneurial and start-up like environment! If you enjoy moving quickly and having a significant impact on a company's growth and people - this is the opportunity for you! Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. We strive to ensure the right technology is available at the right time to save lives and manage healthcare costs. Our culture is fueled by innovation. CenTrak has been recognized in Deloitte's Tech Fast 500 for three consecutive years as one of the fastest growing tech companies and the top Real Time Location Systems (RTLS) provider in North America, leading the industry with the most enterprise-wide installations. CenTrak can be found in over 900 healthcare installations worldwide including 30+ of Becker's Top 100 Greatest Hospitals in America.

CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.

CenTrak is a subsidiary of Halma plc ("Group"). Halma PLC is listed on the London Stock Exchange and is a market leader in products that protect life and improve the quality of life, with a current market capitalization of approximately $5 Billion. The group has nearly 50 businesses operating through two sectors (Medical & Environmental) in more than 20 countries and major operations in Europe, North and South America and Asia, supplying customers in 160 countries and employing more than 5,800 people worldwide.

Responsibilities

CenTrak is seeking an Implementation Technician to join its ever-expanding Field Services team. The Implementation Technician will help support various hospitals with the tagging of assets by locating pumps, wheelchairs and beds throughout the facility. The Implementation Technician might need to use some electronic equipment to locate the assets and reprogram the tags while servicing the tags. This role reports directly to the Director of Field Service Engineering. If you are interested in using your expertise to do your part in providing the ultimate patient experience throughout the country's top hospitals, come join the CenTrak team!

* Perform facility tag maintenance, tag swapping, infrastructure maintenance and battery swapping
* Responsible for all maintenance and monitoring of alerts
* Install new RTLS infrastructure and validate the system via CenTrak software applications
* Ability to understand CenTrak designs with regards to device location within the hospital
* Maintain rapport with customers by examining complaints, identifying solutions and suggesting improved methods/techniques
* Document service and installation actions by completing forms and reports

Qualifications

* Associate degree in Telecommunications/Networking/Electronics and/or 2-3+ years of work experience in RTLS Networking Systems
* Preferred: Networking/Telecommunications experience within Healthcare Industry
* Strong networking background
* Experience with IR, Wireless and Network Protocols
* Ability to utilize different hardware and software tools
* Must be a self-starter with the ability to work independently
* Must be able to provide own transportation to hospitals and drive between facilities as needed
* Must be comfortable working in a hospital (including patient rooms)
* Must be able to physically walk around the hospital throughout the day
* Candidates must be able to work normal business hours Monday-Friday
* Driven to meet or exceed consumer expectations with the exception of being flexible on working outside normal business hours
* Able to interpret and disseminate information
* Able to prepare basic reports and use of the appropriate mode of communication
* Comfortable with technology and the use of standard office programs and networks
* Listening and strong communications skills
* Solid problem solver with decision making acumen
* Take responsibility and be accountable for performing a task at a high level
* Demonstrate personal integrity and honesty
* Physical Requirements:

0-24%

25-49%

50-74%

75-100%

Seeing/Hearing: Able to read reports and hear well enough to communicate with co-workers

X

Standing/Walking/Mobility: Able to stand to open files and operate office machines; mobility between departments and to attend meetings of employees and managers

X

Climbing/Stooping/Kneeling/Lifting/Pulling/Pushing

X

Fingering/Grasping/Feeling: Able to write, type and use phone system

X