Job Directory Implementation Specialist

Implementation Specialist
Brooklyn, NY

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Job Description

Position Summary

The primary function of this position is to act as our implementation "warrior" where you will be the initial point of contact and Viventium brand ambassador to new clients, promoting our vision and core values, executing them by becoming acquainted with client's payroll contacts, data and practices, resulting in successfully converting them to our cloud-based HCM software in an accurate and timely manner ensuring a seamless transition to Client Services.

The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The job environment is structured and job expectations are clear. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. If the job involves managing others, there is a need for someone who can exercise the necessary authority to assure policies and procedures are followed and time frames are met. At the same time, it will be necessary to give subordinates a structured opportunity to develop their own expertise and capability for quality work to assure effective delegation and shared responsibility for work output. It is expected that coaching and training support for achieving effective delegation will be required. The position encompasses a defined span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

* Conduct/compose welcome calls/emails setting proper client expectations
* Comprehensive analysis ensuring completion and accuracy of submitted new client data
* Utilize payroll knowledge to streamline client experience and ensure compliance with payroll best practices, Tax (Federal, State, Local), FLSA and ACA laws
* Schedule and confirm follow-up calls, client training, the first process, and check dates
* Enter new client information in the system according to documented procedures
* Collect, enter and balance previous year-to-date payroll and employee information
* Setup all value-add services such as Direct deposit, Tax Service, PTO, GL, ESS, etc.
* Conduct client training on software ensuring comprehension of applicable features
* Offer client support for first few payrolls ensuring client comfort level with the process
* Oversee transition to client service which includes hand-off call with client and CSR
* Collaborate and support teammates maintaining a positive work relationship
* Participate in special projects and department initiatives as requested
* Perform other duties, as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

* At least 2 years of experience in SMB payroll implementation
* Ability to handle multiple implementations at one time
* Average company size exposure: up to 100 people
* Ability to handle all aspects of implementation: Basic knowledge of PTO, GL, Wage Parity, Time and Attendance, ACA, etc., file uploads
* Client facing webinar training skill set
* Excellent time management, organization and prioritization skills
* Basic understanding of project management a plus

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