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Tyler Technologies

Implementation Manager, eSolutions Tyler Technologies
Plano, TX

Tyler Technologies is a company that provides integrated information management solutions and services for the public sector, with a focus on local governments.

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About Tyler Technologies

Job Description

The Implementation Manager, eSolutions is responsible for developing, leading, and motivating a team of Implementation Consultants to successfully implement their assigned projects with outstanding customer service, timeliness, and within the organization's budget. This position provides strategic, functional, and technical leadership across the eSolutions Department and is vital for continued growth of the department.


Plano, Texas




* Direct and lead IMP staff to effectively and efficiently implement assigned projects across the eSolutions customer base.
* Responsible for the productivity, success, and growth of assigned IMP staff.
* Assess the skills and skill level of direct reports to aid in making task assignments during project planning activities.
* Recruit, develop and retain individuals with skills, attitude and experience necessary to enable the organization to meet it's commitments.
* Conduct performance reviews and provide continuous feedback/on-going development of direct reports.
* Develop, implement, and refine a continuous training program for IMP staff to encourage growth and professional development of team members
* Establish and maintain strong working relationships with the eSolutions Support, Development, and Project Management organizations.
* Collaborate with the PS Manager to analyze, develop, and implement efficiencies throughout the project lifecycle.
* Serve as an escalation point for IMP staff to ensure customer satisfaction and retention.
* 10% - 25% travel is required (primarily day trips)
* Perform other job-related duties and responsibilities as may be assigned from time to time.


* B.S. / M.S. or B.A. / M.B.A. degree or equivalent experience.
* 5 plus years work experience in Business and/or Information Technology environment required.
* 1 plus years managerial / leadership experience required.
* Functional knowledge of Microsoft SQL and XML required.
* Experience in leading and managing large IT efforts.
* Strategic planner with excellent organizational skills and ability to follow-through until process is completed.
* Ability to articulate the value of Tyler's products, and the unique value of the complete Tyler eco-system.
* Exceptional conflict management and negotiation skills.
* Strong analytical ability, particularly in a technical environment.
* Proficient in Microsoft Word, Excel and Project.
* Excellent interpersonal skills including verbal and written communication skill, teamwork and customer service skills.
* Strong presentation and public speaking ability.
* Demonstrate excellent partnering, negotiation and communication skills.
* Demonstrate the ability to effectively balance the desire for "best practice" technical solutions with the current realities of the business environment.
* Demonstrate ability to effectively handle extensive latitude for decision-making.
* Demonstrate the ability to think strategically and make forward thinking decisions.
* Effectively manage in an atmosphere where conflicting priorities are common.
* Demonstrate an extensive knowledge of management / leadership principles.
* Demonstrate ability to effectively lead, support and influence others in the achievement of the mission to accomplish goals / objectives of the department and organization.
* Model desired organizational behavior as defined in the company values and leadership competencies.
* Cultivate, support and promote an organizational culture that provides for high performance, high morale, integrity, teamwork and work-life balance.
* Fully participate in organizational processes / initiatives, i.e. performance management, interviewing, budgeting, training, etc.

About Tyler Technologies

Tyler Technologies is a company that provides integrated information management solutions and services for the public sector, with a focus on local governments.

5368 employees
Tyler Technologies

5101 Tennyson Pkwy

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