Interana is changing the data analytics industry through our platform that allows infinite, sophisticated and layered questions to be asked of all of the customer data. We bring an easy-to-use platform to the entire organization, instead of requiring trained data analysts to produce a limited set of static reports to make data-driven decisions. Our unique approach was originated by Facebook engineers who found that the best commercial tools were not powerful enough to support real-time exploration of billions of daily user actions and interactions. With Interana, the entire organization can stop guessing and start knowing how and why customers are acting, interacting and transacting with their products and services, in real time and throughout all time.
As an Implementation Engineer at Interana, you'll be part of the Customer Success team, playing a key role in the deployment of the Interana application with customers and help them get the most business value through project-based work. You will work directly with customers, our support team, and account managers to
* Interface with our Sales and Customer Success organizations to plan and implement an Interana installation according to the sales contract and Solution Design documents * Work with a customer's data engineering team to create data ingestion pipelines into Interana * Create queries and dashboards with customers who are using Interana features for the first time * Provide ad-hoc and prepared training and coaching for customers who need hands-on help * Analyze and troubleshoot problems with customer data or clusters, in conjunction with Support * Advocate customer needs and feedback internally to inform product vision and roadmap.
* Experience with data analytics to provide business insights * Experience collaborating with project managers internally and externally * Knowledge of cloud architecture and deployments * Consulting experience in the software industry * Experience with Project Management and planning
Analyze billions of events in seconds to understand how customers behave and products are used.