Q2 is seeking an Implementation Engineer to be responsible for implementing Q2's eBanking Solutions in order to align with the business requirements of our customers. You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer. Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting. This role will also interface directly with clients to manage questions and issues during a project. This work is performed out of our Implementations Solution Center in Austin and does not require travel.
* Partner with clients and internal teams to understand business requirements and direct the configuration duties * Develop and perform quality assurance check points within your team to ensure quality and timely delivery * Take ownership of your team's business results by developing and leading training and execution plans * Monitors and impacts key metrics and efficiencies * Problem-solve routine to complex issues * Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions * Provide Level 2 and 3 support to other team members * Create and implement tools that increase quality, security and productivity * Track status and provide updates in relation to overall implementation process * Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to * Work closely with Development and other teams to ensure client satisfaction and on-time delivery
EXPERIENCE AND KNOWLEDGE:
* Bachelor's Degree in related field or equivalent experience * Typically requires 3+ years of related work experience * Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging * Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued * Configuration and deployment experience with Web Services * Some knowledge of HTML helpful * Data migration experience a plus * VMware experience valuable * Experience with Python and other scripting languages * Familiarity with iOS and Android mobile applications platforms helpful * Strong troubleshooting, diagnostic and analytical skills. * Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment * A relentlessly positive disposition * Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion. * Ability to train individuals 1-on-1 and in a classroom environment * The ability to remain calm, diplomatic, and cooperative under stressful conditions * Strong written and oral communication skills including communication of technical concepts to non-technical individuals * Financial Services and Enterprise Software experience beneficial but not required
Let your dream job find you.
Sign up to start matching with top companies. It’s fast and free.