As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
This is a mid-level functional analyst position supporting one or more of the following: PeopleSoft, Taleo, ServiceNow, Blue Prism and other HR systems. General responsibilities include production support, implementation and systems upgrades. Specific job responsibilities include user/system support, systems and business analysis, documenting business processes and systems requirements, designing future business processes and systems requirements, systems configuration and testing. There could also be an aspect of coding and development depending on the system.
Principal Duties and Responsibilities
Systems Analysis: Responsible for helping to facilitate the development of end-user requirements; documenting such requirements and working with technical staff to implement these requirements. Participate in testing and validating system fixes and enhancements and assisting with user acceptance testing. System analysis work tends to be project-based, centered on one or more of the following areas:
Implementing new PeopleSoft, Taleo, or ServiceNow functionality
Upgrading existing PeopleSoft, Taleo, or ServiceNow modules
Assisting with the configuration of existing or new Partners applications
Enhancing existing components of PeopleSoft, Taleo, or ServiceNow (new queries, reports, etc.)
Implementing third-party products to work with Partners applications
Testing and applying fixes
Production Support: The successful candidate will work as a member of a team of functional and technical Systems Analysts working with and supporting operational units in the usage of HR systems.
Special Projects: The manager or director will assign special projects. Projects could range from supporting the rollout of functionality to end-users, assisting with training classes, procedural or documentation assignments.
System Coding and Development: The successful candidate will have a working knowledge of visual basic language, C . Ideal candidate will have worked within Service Now as an administrator (or developer) and/or Blue prism as an AI developer.
The qualifications to support the above duties and responsibilities of this position are as follows:
1. Bachelor's degree or equivalent experience
2. Must possess good communication skills both orally and written to provide the appropriate level of production support, communicating issues and resolutions to all levels of staff and management
3. Must posses 3 - 5 years business analyst and/or human resources experience
4. Must be willing to contribute as a team player, sharing information willingly and accurately
5. Must be able to work independently with limited supervision
6. Must be able to take initiative in presenting and contributing to the resolution of complex issues
The Skills/Abilities/Competencies Required to support the above duties and responsibilities of this position are as follows:
1. Must be knowledgeable of MS Office tools
2. Experience with Human Resources is beneficial
3. Training or experience with systems requirements analysis and design is beneficial
4. Experience with relational databases is beneficial
5. General experience with interfaces is beneficial
6. Light computer programming is beneficial
About Partners HealthCare
Partners HealthCare is a not-for-profit health care system that is committed to patient care, research, teaching, and service.