As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
This is an entry-level functional analyst position supporting one or more of the following: PeopleSoft, Taleo, Service Now and other HR systems. General responsibilities include production support, implementation and systems upgrades. Specific job responsibilities include support, systems and business analysis, documenting business processes and systems requirements, designing future business processes and systems requirements, systems configuration and systems testing.
Principal Duties and Responsibilities
Systems Analysis: Responsible for helping to facilitate the development of end-user requirements; documenting such requirements and working with technical staff to implement these requirements. Participate in testing and validating system fixes and enhancements and assisting with user acceptance testing. System analysis work tends to be project-based, centered on one or more of the following areas:
Implementing new PeopleSoft, Taleo or Service Now modules
Upgrading existing PeopleSoft, Taleo or Service Now modules
Assisting with the configuration of existing or new Partners applications
Enhancing existing components of PeopleSoft, Taleo or Service Now (new queries, reports, etc.)
Implementing third-party products to work with Partners applications
Applying and testing fixes
Production Support: successful candidate will work as a member of a team of functional and technical Systems Analysts working with and supporting operational units in the usage of HR systems.
Special Projects: The manager or director will assign special projects. Projects could range from supporting the rollout of devices to end-users, assisting with training classes, procedural assignments or documentation assignments. 1. Associates degree or equivalent experience
2. Must possess good communication skills both orally and written to provide the appropriate level of production support, communicating issues and resolutions to all levels of staff and management
3. Must be willing to contribute as a team player, sharing information willingly and accurately
The Skills/Abilities/Competencies Required to support the above duties and responsibilities of this position are as follows:
1. Must be knowledgeable of MS Office tools
2. Training or experience with systems requirements analysis and design is beneficial
3. Experience with relational databases is beneficial
4. General experience with interfaces is beneficial
About Partners Healthcare
Partners HealthCare is a not-for-profit health care system that is committed to patient care, research, teaching, and service.