HR Systems Specialist
New York, NY

Job Description

Overview

Related Companies is the most prominent privately owned real estate firm in the United States. Formed over 40 years ago, Related is a fully integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales.

Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London, and Shanghai and boasts a team of over 3,500 professionals. The Company's portfolio of over $50 billion in real estate assets owned or under development is made up of best-in-class mixed-use, residential, retail, office and affordable properties in premier high-barrier-to-entry markets. Related has developed preeminent mixed-use projects such as Time Warner Center in New York and CityPlace in West Palm Beach and is currently developing the 28-acre Hudson Yards project on Manhattan's West Side. Related also manages approximately $4 billion of equity capital on behalf of sovereign wealth funds, public pension plans, multi-managers, endowments, and family offices. Related was recently named to Fast Company Magazine's list of the 50 Most Innovative Companies in the World.

Related also owns Equinox® Fitness Clubs and SoulCycle further expanding the company's capabilities into the health and fitness arena and enhancing the value of its properties through an exclusive, branded amenity and lifestyle offering. Related is a partner in CORE, a boutique residential brokerage.

Responsibilities Position Overview

The HR Systems Specialist will drive application support and administration via hands-on application support to manage and maintain systems and resolve complex issues. You will provide Tier 2-3 support to employee and managers, ensuring that business technology programs and processes are administered seamlessly. HR technology solutions include but are not limited to core HR, payroll, time and attendance, compensation, benefits, talent acquisition, onboarding, performance management, learning management and business continuity.

Responsibilities

* Support HR and IT platforms by providing functional and technical system support including: superuser system administration, process implementation, troubleshooting, user acceptance testing, reference guide creation, and reporting.
* Support the technical design and development of interfaces to internal HR systems and other third party application.
* Develop custom reports as needed by key stakeholders using SQL studio and similar tools.
* Support and coordinate end to end integration testing with business users during maintenance releases.
* Analyze issues, identify failures, and provide break-fixes related to existing HR system interfaces.
* Oversee successful system updates / enhancements and maintenance releases:
* Develop and document requirements together with business users and obtain signoff
* Create and execute integration and regression test scripts; coordinate User Acceptance Testing with business users
* Ensure minimal downtime and business disruption; escalate issues as required


* Identify, assess impact, and provide recommendation for resolution of issues related to HR business processes, procedural and system changes.
* Review all HR systems user access requests and approve based on established security requirements/policy.
* Create and maintain security matrix/documentation.
* Delivery exemplary customer service and solutions by troubleshooting all incoming inquiries and resolve or escalate as required; maintain ownership of an issue from start to finish to ensure resolution.
* Escalate process change requests, system enhancements or any other major resource requests to HR and IT leadership for prioritization.
* Provide training and call scripting to Tier 1 resolution reps (HR Operations team/IT Help Desk/Payroll Processing team)
* Maintain data integrity through audits, running basic reports, and troubleshooting data issues.
* Investigate and identify business change impacts within HR applications
* Maintain knowledge of technology modules; make recommendations on enhancements to continually improve the effectiveness and efficiency of processes

Qualifications

3-5 years relevant experience. Team player, flexible, ability to multitask and prioritize; attention to detail is essential. Solid understanding of HR processes and data. Good sense of judgment and urgency, able to discern when to escalate issues to the appropriate channels. Strong customer service skills required; communication and timely responsiveness are key, ability to communicate well with employees at all levels. Handle sensitive and confidential data with discretion and maturity. HR systems experience is required (UltiPro, Cornerstone and/or iCIMS), good working knowledge of SQL and data integrations required.