HR System Administration Analyst
Bethesda, MD

Job Description

Job Description

The HR System Administration Analyst role will provide analytical, systems and project management support as a member of the Enterprise HRIS team. The primary focus of this role is the support and maintenance of the SAP SuccessFactors Performance Management HR application, including analysis and management of annual cycle system updates, adoption of new functionality and system enhancements, and troubleshooting of system performance issues through partnership with vendor and IT teams.

This role serves as a technical point of contact for assigned functional areas and assists functional customers with continuous process improvement, analysis of business needs to develop system configuration and data requirements, solution design, development and testing, as well as documentation and change deployment communications. This role requires strong analytical, technical and communication skills and project management experience.

This role may support ongoing enterprise HR technology initiatives as needed.

Responsibilities will include:

* Direct engagement with stakeholders and end-users ensuring customer satisfaction through expert support, timely response, communication and consistent completion of deliverables. Serve as liaison between HR and IT, communicating needs and assisting with technology issues as needed.
* Partner and build collaborative relationships with functional customer, effectively capture functional requirements and manage system enhancement request process with IT.
* Support effective system functionality adoption by analyzing change impact and communicating new releases to user community. Support user training efforts and system functionality documentation.
* Provide system support when escalations, pertaining to SAP SuccessFactors Performance Management system are raised, by working with appropriate team members and vendors to devise solutions that will meet customer deadlines.
* Conduct gap analysis and root cause of problems and issues that are escalated to a tier 2 support helpdesk. Develop documentation for and provide periodic training to tier 1 support helpdesk.
* Provide testing support during system enhancements and new implementations.
* Other related duties as assigned.

Basic Qualifications

* Understanding of performance management process
* Ability to manage projects to completion and on schedule including identification and mitigation of risks
* Ability to identify system issues and devise solutions
* Ability to develop and maintain positive professional relationships
* Experience in collecting end user requirements and translating them into technical specifications
* Excellent analytical and organizational skills; detail oriented
* Effective verbal and written communication skills
* Helpdesk customer support experience