University of Washington
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. UW Medicine provides outstanding care to patients from around the globe, educates the next generation of physicians and scientists, and supports one of the world's largest and most comprehensive medical research programs. UW Medicine's four hospitals - Harborview Medical Center, Northwest Hospital & Medical Center, University of Washington Medical Center and Valley Medical Center - admit more than 63,000 patients each year. UW Medicine provides outpatient care for more than 1.3 million patients each year at its 12 UW Neighborhood Clinics and its many other primary and specialty care clinics.
The Human Resources department's mission is to support UW faculty and staff in successfully meeting the goals of the University by providing high quality and responsive human resources support to foster an exceptional work environment that encourages, nurtures and recognizes the professional development of University employees. The department's vision is to create a premier HR organization whose staff members are dedicated to the goal of working together to provide the highest possible quality of services in carrying out its mission.
UW Medicine Human Resources has an outstanding full time, temporary, opportunity for a HR/Payroll Cutover & Go-Live Support Lead. The duration of this position will be from approximately June 2019 through January 2020.
This position is part of a project team supporting two integration efforts within UW Medicine: (1) On January 1, 2020, Northwest Hospital (NWH) and UW Medical Center will become a single hospital with two campuses; and (2) On January 1, 2020, UW Physicians (UWP) staff will become part of the UW School of Medicine. This role's responsibilities, as described below, will be focused on the HR, Payroll, and Labor workstream of these two integrations projects. The Cutover and Go-Live Lead's responsibilities are broken up into two related areas: 1. Cutover - The Lead is responsible for planning, managing, and executing a detailed cutover plan encompassing all of the business and technical activities required to transition employment for NWH and UWP staff. Cutover planning includes both the actual go-live cutover management as well as the mock cutovers leading up to go-live. This role will provide the strategy, approach, checklists and work plans to drive to a successful transition and will develop the detailed cutover checklists. 2. Go-Live Support - This role is responsible for defining the go-live support requirements and process for the HR & Labor workstream and overseeing all aspects of the go-live support including space planning, staffing, technical setup and daily operations.
This position must quickly get up to speed regarding UW, NWH, and UWP. It must master the complex differences between them, what is changing, and what is remaining the same.
UW Medicine has over $4.6B in annual revenue. This position plays a key role in the integration of NWH and UWP which are considered vital steps for the future of UW Medicine.
Coordinate project tasks effectively, highlight potential risks, and pull resources together when needed to resolve issues.
CUTOVER PLANNING AND EXECUTION:
Develop the detailed cutover checklist and plan, incorporating both technical and operations or business tasks
Develop and manage schedules for all project tasks required for cutover Coordinate across multiple project workstream on key integration points Provide cutover status reporting to project leadership and key stakeholders
Lead cutover activities for Soft Go-Live, Go-Live, and Post Go-Live activities
Work closely with peer system leads to ensure cutover plans for each application are integrated with the overall cutover plan
Plan and lead mock cutover(s) to validate readiness for the actual event Develop back out / contingency plans for cutover
GO-LIVE PLANNING & OPERATIONS
Work with all the HR & Labor teams to:
Define go-live support requirements for each go-live including timing duration, hours of operation, staffing ratios and type of support required
Determine staffing requirements for go-live support
Ensure that vendors have resources secured to support go-live dates, as necessary
Create and communicate Command Center and floor support staffing schedule
Determine technical requirements for Command Center including phones, PCs and placement Work with the program and other workstream leads to:
Develop issue management process including information to be captured, workflows, escalation process and reporting
Secure space for main Command Center and satellite locations as needed
Work in partnership with Infrastructure PM to develop layout and plan build of Command Center space(s)
Determine requirements for issue ticketing system and determine what system will be used
Participate in Dress Rehearsal events (i.e. - Technical, Workflow, Cutover)
Arrange training for all go-live support staff (Overview of Command center, ticketing system, escalation procedures)
Manage Command Center and floor support staffing schedule to ensure adequate coverage at all times
Conduct daily briefings for Command Center and floor support resources
Facilitate Command Center shift change meetings
Monitor issues and escalate high severity issues and trends to Leadership
Provide daily issues summary to Project Lead
Evaluate issue and call volumes to determine need for continued Command Center and floor support
Facilitate transition of support to Operations
Bachelor's degree and 4 to 5 years related experience
Experience planning and leading complex ERP cutover and go-live support events across multiple systems including data conversions, interfaces, and system changes, preferably within the Workday/Kronos, HR & Payroll environment
Experience developing and leading cutover and go-live support plans
Experience with large multi-entity system implementation
Experience working effectively in a matrixed project organization
Strong communication skills-both written and verbal
Understanding of and successful experience with stakeholder management
Experience with project workstream management in conjunction with the management of administrative information system projects
Proficiency in MS Office tools: Word, Excel, PowerPoint, Outlook, Visio
CONDITIONS OF EMPLOYMENT:
The duration of this position is estimated until approximately January 31, 2020.
Position requires some travel around Seattle between the UW campus, NWH, and UWP.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
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