The Helpdesk Support is responsible for resolving first level support issues applicable to the IT hardware and software infrastructure (servers, network, security, etc.) using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications.
* Analyze, troubleshoot and resolve first level issues with IT infrastructure including user systems, servers, storage and network connectivity. * Provide system administration for assigned infrastructure and establish and maintain security as it relates to users. This may include applying security patches and operating system upgrades to ensure the security and integrity of our infrastructure. * Participate in new infrastructure projects to gain functionality knowledge and provide technical support from the point of inception and ongoing thereafter. * Maintain all documentation for assigned infrastructure and recommend improvements to processes and procedures.
* Good understanding of Microsoft Windows, Active Directory and Exchange environments and network theory (DNS, NAT, DHCP, etc.) * Good understanding of security, NTFS Permissions and Firewalls Rules policies * Strong analytical, troubleshooting and decision making skills * Strong organizational skills; ability to prioritize, maintain attention to detail and recognize time constraints * Strong verbal and written communications skills * Self-motivated and able to work with minimal supervision * Proficient in Microsoft Office and enterprise management systems * Associate's Degree in related field (IT, Computer Science or Business) or equivalent combination of education and experience preferred * 2-3 years' IT help desk support experience
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