Helpdesk Specialist/Technician - Level 1 - Secret Clearance - El Segundo, CA
El Segundo, CA

Job Description

Job Description

Help Desk Specialist/Technician

El Segundo, CA

Secret Clearance

General Dynamics is seeking a Help Desk Specialist/Technician for our Air Force customer in El Segundo, CA. If you are seeking an opportunity to support our nation's military on a program that has a lot of excellent opportunities within a Fortune 100 company - then this position is perfect for you!

Help Desk Specialist/Technician

Screens; refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

Installs; configures; and upgrades computer hardware and software.

Provides end-user software troubleshooting and support.

Applies advanced diagnostic techniques to identify problems; investigate causes; and recommend solutions.

Provides troubleshooting and support.

Participates in the administration of e-mail systems.

Provides phone and help-desk support for local and off-site users.

Analyzes customer needs to determine functional and cross-functional requirements.

Maintains current knowledge of relevant technologies as assigned.

Participates in special projects as required.

Education

Associates Degree in a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.

Qualifications

1-3 years of directly related experience supporting help desk operations.

Skills and Abilities:

Comprehensive knowledge of the principles; methods; and techniques used in computer troubleshooting and support.

Comprehensive knowledge of desktop operating systems and applications.

Active DOD Secret Security Clearance

DODM 8570 IAT Level-II or higher certification required (Sec+ CE; etc.) required

ITIL V3 Foundation or HDI and Microsoft or Cisco related certifications desired

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.