Job Directory Stericycle Helpdesk Associate
Stericycle

Helpdesk Associate Stericycle
Lake Forest, IL

Stericycle is a global provider of specialized medical and hazardous waste management and secure information services for healthcare organizations and commercial businesses.

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About Stericycle

Job Description

Education and Experience Required

Education equivalent to BA/BS degree or an AA/AS degree, with two or more years of related experience providing technical support to end-users. Must possess a balance of strong technical and business skills, as well as strong verbal communications skills.

Technical skills required:

Two or more years of experience with Microsoft Vista, Windows 7, or Windows 8 operating sys-tems

Two or more years of experience with Microsoft Server 2000, 2003, 2008, or 2012.

Two or more years of experience with Microsoft Outlook 2003 through 2010

Two or more years of Microsoft Office product support

Technical skills preferred:

Microsoft Terminal Services experience

Backup software knowledge

Microsoft O365

Familiar with HP servers and HP desktop and laptops

Remote network access troubleshooting

As part of the 7/24 Service Desk team, this individual is responsible for providing IT support to all Stericycle team members. This support will include hardware, software, and various Stericycle applications.

Activities

1. Resolves Technical Incidents submitted via phone, email, and tickets

2. Works on various tasks related to Requests submitted to the Service Desk

3. Setup of new computer equipment as required

4. Responds to outages and major events and takes appropriate actions

5. Researches and proposes solutions for undocumented issues

6. Performs other related duties as required or requested

7. Provides on-call support after hours as required

About Stericycle

Stericycle is a global provider of specialized medical and hazardous waste management and secure information services for healthcare organizations and commercial businesses.

Size
19500 employees
Stericycle

2355 Waukegan Rd

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