Help Desk Technician
Washington, DC

Job Description

LS Technologies currently has an opening for a Help Desk Technician. This position will become part of a team of professionals supporting the Federal Aviation Administration's (FAA) Command, Control, and Communications (C3) office which is responsible for ensuring emergency operations are maintained. If disruptions such as national emergencies, natural disasters, or equipment malfunctions occur, the C3 office is chartered with restoring the communication services expeditiously. The Desk Technician will provide user support and customer service at the Washington Operations Center for FAA supported computer applications and platforms.

Job Responsibilities:

* Respond to requests for technical assistance in person, via phone, and electronically
* Diagnose and resolve technical hardware and software issues
* Research questions using available information resources
* Advise user on appropriate action
* Follow standard help desk procedures
* Log all help desk interactions
* Redirect problems to appropriate resource
* Identify and escalate situations requiring urgent attention
* Track and route problems and requests and document resolutions
* Stay current with system information, changes and updates
* Obtain a working knowledge of FAA IT security policies in order to recognize potential or real breaches.
* Ability to recognize security and privacy incidents and respond appropriately following the directions of incident response procedures.

Requirements:

* Applicants must have at least a Secret Security clearance to start and be able to obtain and maintain a Top Secret Clearance or higher. US citizenship is required with the ability to upgrade to Top Secret/SCI.
* Two years relevant experience in a help desk environment.
* Must be willing and able to work a rotating shift schedule to include nights and weekends.
* Security + or GIAC Security Essentials Certification (preferred)
* Network + or A + Certification (preferred)
* Experience with Windows 7 and Windows 10 security configuration, Active Directory
* Familiarity with Patch Management Tools (WSUS, Ivanti, BigFix, etc.), McAfee Security Tools (Endpoint Security, Endpoint Encryption, ePolicy Orchestrator) and general knowledge of Private Key Infrastructure including Non-Person Entity and end user certificates.
* Familiarity with Hyper-V is highly desirable.