Job Directory Help Desk Specialist - VA

Help Desk Specialist - VA
Arlington, VA

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Job Description

Tsymmetry is supporting The Student and Exchange Visitor Information System (SEVIS), a web-based system for maintaining information on international students and exchange visitors in the United States. Our missions helps the Department of Homeland Security identify individuals who are a threat to national security and who are violating immigration laws or their visa status. Our effort supporting the SEVIS program extends further to Department of State and the Department of Justice.

* Providing phone and in-person support to users by analyzing data
* Serving as the initial point of contact for troubleshooting and determining the proper way to make needed correction(s)
* Following established procedures
* Conducting a follow up on all requests for information
* Keeping full records of information collected
* Addressing issues and emergency requests

Job Requirements

* 3+ years' experience as a service desk analyst
* Experience working with SLA (Service Level Agreement) targets
* Strong communication skills, ability to share knowledge and collaborate across teams, and experience driving problems to completion
* Experience providing improvement recommendations across systems and applications
* Ability to troubleshoot and solve technical issues
* Ability to troubleshoot utilizing multiple systems

Security Clearance Required

Public Trust

EEO Statement

Tsymmetry does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations.

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