Help Desk Specialist
Plano, TX

Job Description

Description: Job

Provide first level phone and chat support to Pizza Hut restaurant managers. Support will include but not limited to all hardware and software that is used in over 4000 Pizza Hut restaurants.

The position is responsible for providing first level support and troubleshooting for every Pizza Hut manager and team member that calls or chats with the Pizza Restaurant Help Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that Pizza Hut teams face on a daily basis.

* Analyze and resolve hardware, software and operational issues within our service level agreements
* Maintain a basic understanding of Pizza Hut operational procedures
* Log all incidents into an Incident Management System with clear, concise language
* Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
* Achieve an on target or above rating on quality, service, and productivity metrics
* Follow proper escalation path when necessary to resolve issues
* Work a flexible schedule that may include days, night, weekends, and holidays to meet support and staffing needs

Minimum Requirements

Education/Certifications - Some college preferred

* Experience
* Minimum 1-2 years of customer service experience
* Beginning organizational, oral/written communication, and problem solving skills
* Beginning understanding of computer concepts (PC Fundamentals/Operating Systems)
* Spanish fluency is desired
* Basic understanding of restaurant operations is desired

Company Summary

Pizza Hut, a subsidiary of Yum! Brands, Inc. (NYSE: YUM), serves and delivers more pizzas than any other pizza company in the world. With easy order options including the Pizza Hut app, mobile site, Facebook and Twitter messenger and Amazon devices, Pizza Hut is committed to providing an easy pizza experience - from order to delivery.

Founded in 1958, Pizza Hut has become the most-recognized pizza restaurant in the world, operating more than 16,400 restaurants in more than 100 countries.

Pizza Hut is also the proprietor of The Literacy Project, an initiative designed to enable access, empower teachers and inspire a lifelong love of reading. The program is rooted in the foundation set by the Pizza Hut BOOK IT! Program, which is the longest-running corporate supported literacy program, impacting more than 14 million students each year. For more information, visit www.pizzahut.com . Follow Pizza Hut on Facebook (www.facebook.com/PizzaHut ), Twitter (www.twitter.com/pizzahut ) and Instagram (www.instagram.com/pizzahut ).

Pizza Hut, a subsidiary of Yum! Brands, Inc. (NYSE: YUM), serves and delivers more pizzas than any other pizza company in the world. With easy order options including the Pizza Hut app, mobile site, Facebook and Twitter messenger and Amazon devices, Pizza Hut is committed to providing an easy pizza experience - from order to delivery.

Founded in 1958, Pizza Hut has become the most-recognized pizza restaurant in the world, operating more than 16,400 restaurants in more than 100 countries.

Pizza Hut is also the proprietor of The Literacy Project, an initiative designed to enable access, empower teachers and inspire a lifelong love of reading. The program is rooted in the foundation set by the Pizza Hut BOOK IT! Program, which is the longest-running corporate supported literacy program, impacting more than 14 million students each year. For more information, visit www.pizzahut.com . Follow Pizza Hut on Facebook (www.facebook.com/PizzaHut ), Twitter (www.twitter.com/pizzahut ) and Instagram (www.instagram.com/pizzahut ).