Job Directory AT&T Help Desk Specialist CONUS (Government)
AT&T

Help Desk Specialist CONUS (Government) AT&T
Vienna, VA

AT&T is a provider of telecommunications, media, entertainment and technology services for consumers, content creators, distributors, and advertisers.

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About AT&T

Job Description

* This position serves as part of the team supporting the Army Research Lab (ARL) SUNET program.
* Monitor and respond quickly and effectively to requests received through the IT helpdesk
* Respond to customer queries by phone and email
* Create step-by-step training material with screenshots for clients
* Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
* Document internal procedures
* Maintain daily performance of computer systems
* Ask educated questions and listen to customers to determine root cause of issues
* Work through the problem-solving process with customers, empowering them to do the same in the future
* Proven experience as a Help Desk Technician or other customer service role
* Ability to diagnose and resolve basic computer/technical issues

Required Skills, Certification, Experience, and Education:

* 15 years in design, integration, installation, and testing of complex communication systems.
* BSc/BA in IT, Computer Science, or related field

Required Clearance: Secret

Desired: Top Secret

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job ID 1924496 Date posted 05/27/2019

About AT&T

AT&T is a provider of telecommunications, media, entertainment and technology services for consumers, content creators, distributors, and advertisers.

Headquarters
Size
268000 employees
AT&T

Whitacre Tower, 208 S Akard St

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