Help Desk Specialist
Hanover, MA

Job Description

Active TS/SCI w/ Poly required

With the passion to make an impact, BRIDGES solves national security vulnerability challenges using cyber intelligence. In today's cyber battleground, our team of elite experts makes BRIDGES an industry pacesetter and agile innovator that delivers success as a trusted partner.

Bridges is seeking a Help Desk Specialist to support our government customer. The Help Desk Specialist will provide support to the various end users by managing the ticket system, ensuring tickets are clearly submitted with enough information to allow for the help desk to properly support the end user, and maintain proper metrics of their ticket support to help the stakeholders ensure the best service possible.

Requirements

Required: Experience with Jira and Confluence, exceptional written and verbal communication skills, proficient in conducting research and documentation

Desired: Linux system administration, system engineering experience, GIT source view

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Bridges is committed to providing equal employment opportunities to all employees and applicants for employment, and we prohibit discrimination and harassment of any type without regard to race, color, religion, age, gender, marital status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy