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Help Desk Specialist
Redwood City, CA

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Job Description

Help Desk Specialist

Redwood City, CA



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Help Desk Specialist

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Respond to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

Job Description


o Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

o Respond to queries either in person, email, through online chat or over the phone.

o Write training manuals for end users.

o Train computer users.

o Maintain daily performance of computer systems.

o Install, modify, and repair computer hardware and software.

o Run diagnostic programs to resolve problems.

o Procurement of IT equipment and software.

o Onboarding and offboarding of employees.


Required Skills/Experience:

o Proven experience as a help desk technician

o Tech savvy with working knowledge of Apple and Dell hardware, macOSX and Windows 10 operating systems.

o Experience using System Management tools like JAMF and/or KACE.

o Experience supporting cloud based applications like GSuite, Office365, Dropbox, Slack, Confluence and JIRA.

o Good understanding of computer systems, mobile devices and networking.

o Ability to diagnose and resolve basic technical issues.

o Excellent communication skills.

o Customer-oriented and cool-tempered.

Location: Redwood City, CA

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