The Help Desk provides software application support to the global community. The help desk is available to provide technical advice and troubleshooting to supported configurations.
Provide operations labor, support, and services to include a Help Desk to program management and all users (domestic and international) of related software.
The required service level of the Help Desk is to support a current user base of approximately 3,000 users
* Minimum of three (3) years as lead worker in program of similar scope, type, and complexityDocumented troubleshooting skills and experience on software.
* Communication and Writing skills in fluent English and written skills.
* Minimum of three (3) years of working experience with the latest version of Microsoft Office Suite (Word, Excel, and PowerPoint) and SharePoint (User).
Salient CRGT is a leading provider of health, data analytics, cloud, agile software development, mobility, cyber security, and infrastructure solutions. We support these core capabilities with full lifecycle IT services and training-to help our customers meet critical goals for pivotal missions. We are purpose-built for IT transformation supporting federal civilian, defense, homeland, and intelligence agencies, as well as Fortune 1000 companies.
If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: www.salientcrgt.com/careers to express interest in this position through the Salient CRGT Careers page.
Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.