Job Directory Help Desk Intern

Help Desk Intern
Bothell, WA

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Job Description

AGC Biologics is a leading global Contract Development and Manufacturing Organization, with a deep commitment to improving life quality by bringing new biopharmaceuticals to market. Because of our dedication to building and empowering our internal teams, AGC Biologics is an innovative leader in the industry with an extensive network of cGMP facilities in the US, Europe and Asia. As such, we deliver a deep expertise, dynamic solutions and technologies, as well as customized services for the scale-up and cGMP manufacturing of protein-based therapeutics. We forge exceptionally strong partnerships with our clients, and we never lose sight of our pledge to deliver a reliable and compliant drug substance supply, Right, On time. For more information, visit


The Help Desk Intern provides day-to-day internal customer support.


* Internal customer support

* Assist the help desk in the maintenance and deployment of user devices and associated software e.g. laptops, desktops and mobile devices

* Assist in troubleshoot problems with the operation, performance and / or functionality of desktop application software, data center hardware, and/or network environments

* Assist in the day-to-day operational support of the infrastructure and Microsoft based environments

* Assist in the timely response to hardware incidents as needed

* Participate in other IT projects and/or tasks as needed

* May assist in the operational support for existing network, server, and storage equipment


* Ability to manage small to medium projects

* General proficiencies in Microsoft technology stack including O365 and Skype for Business

* General desktop/laptop hardware and software competencies

* Ability to be a positive change agent and juggle competing priorities

* Ability to adapt to changing business needs and assignments, as required

* Strong problem solving skills

* Excellent written and verbal English communications skills

* Excellent organizational and interpersonal skills

* Ability to work hours necessary to support production and /or maintenance activities

* Ability to lift up to 40 lbs. with assistance

* Ability to work in confined spaces and near operating equipment.

* Ability to work in loud noise environments


* HS Diploma require

* Attendance at a four-year college or university pursuing a degree in Computer Science, Business Systems or other related field(s) preferred

* Equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities

AGC Biologics offers a highly competitive compensation package and a friendly, collaborative culture that values personal initiative and professional achievement. EOE

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