University of Washington
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years.
The Integrated Service Center (ISC) supports the University's faculty, staff and student workers by serving as a first point of contact for designated HR and Payroll inquiries and by processing a limited scope of centralized Human Capital Management (HCM) transactions (i.e., within the HR, Benefits and Payroll domains). The hallmarks of the ISC are in delivering services that are timely, accurate and highly attuned to the fast-paced university environment.
The ISC has an outstanding full time opportunity for an ISC Application Manager.
Reporting to the ISC Application Management Director, the ISC Application Manager for HCM will manage Tier 3 Application Management functions for core modules of Workday HCM, a cloud-based human resource management software system. These capabilities will encompass core HCM, Compensation, Academic functionality, Performance Management and Talent as well as the QA/Release Management and Testing functions. More specific responsibilities will include analyzing/troubleshooting complex system issues, managing the configuration and implementation of changes to the Workday application, coordinating testing/ validation of functionality changes, serving as the primary content expert for the development of Workday domain area training material, and acting as primary functional owner for HCM reporting and integrations. In performing these duties, the incumbent will analyze business problems and processes to identify functional and non-functional solutions supporting the HCM needs of the University.
The ISC Application Manager for HCM will serve as the primary strategic application consultant to stakeholders of HCM, Compensation, Academic and Talent/Performance Management transactional processes, coordinating closely across all tiers of the ISC and with advanced domain experts external to the team. This role will require extensive insight into core HCM business process and technical considerations and encompass cognizance of relevant compliance/regulatory standards and associated audit/control reporting.
Workday HCM Module Configuration Support
Leverage extensive insight across the spectrum of HCM business process and technical inter-dependencies, exercising cognizance of foundational design concepts, data conventions and workflow dependencies
Lead conduct of systems analysis, identification of enhancement opportunities and implementation of complex Workday HCM configuration changes, including core HCM, Compensation, Academic functionality and Talent/Performance Management
Act as a primary configuration and administration expert for HCM, Compensation, Academic and Talent/Performance Management functionality, providing strategic systems/process guidance to the organization
Evaluate and assimilate evolving Workday HCM, Compensation Academic and Talent/Performance Management functionality, remaining cognizant of complex system inter-dependencies and associated business process implications
Analyze business problems and processes to identify functional and non-functional solutions supporting the core HCM, Compensation and, Academic and Talent/Performance Management needs of the University
Serve as a strategic consultant to stakeholders of HCM, Compensation, Academic and Talent/Performance Management transactional processes
Support advanced analysis of the Workday HCM roadmap and coordinate with stakeholders to understand implications and associated update priorities
Support periodic Workday update processes, including HCM testing activities
Evaluate processes, identify improvement opportunities and implement required updates/enhancements in the context of a continuous improvement framework
Act as primary functional owner for HCM reporting, integrations, data quality reviews, and audits
Adhere to protocols and standards for facilitating HCM configuration and software changes in an accurate, efficient and compliant manner
Advanced Operational Support
Coordinate closely with Tier 1 and Tier 2 ISC resources across the HCM, Benefits and Payroll spectrum
Functioning as an advanced systems expert and application leader, support resolution of complex user/stakeholder inquiries as needed
Troubleshoot advanced HCM system issues, identify resolutions and communicate results
Support HCM transactions as required, including higher volume windows and major processing activities
Knowledge Management, Training & Communication
Maintain productive relationships with designated stakeholders to understand HCM domain policies, procedures and established standards
Support ISC knowledge management processes, including identification and verification of additions/changes to the working repository of knowledge content
Support ISC training activities, including development and verification of relevant content
Support ISC communication of HCM schedules, enhancements/updates and known issues
Bachelor's Degree in Human Resources, Business administration, Computer Science or related area
Minimum six years experience and the following:
Experience working in the HCM domain or as a Business Systems Analsyt with increasing responsibilities in project management and supervisory responsibilities
Experience working with HR/P or other enterprise systems and the configuration and maintenance thereof, including working specifically with the HCM module of the Workday (or similar HRIS) application
Requires in-depth knowledge of HCM business processes, including core HCM, Compensation, Academic functionality and Talent/Performance Management
Requires extensive experience analyzing complex HR/P processes and configuring associated enabling functionality
Ability to understand business and technical design considerations and facilitate problem solving/issue resolution in the context of a customer service framework
Understanding of HCM-related integration processes
Demonstrated success in facilitating work groups
Ability to communicate clearly, in writing and in verbal presentations, to both technical and non-technical audiences
Ability to create and assimilate business process documentation
Extensive experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume timeframes
Experience supporting system testing and/or data validation activities
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Master's degree in Human Resources, Business Administration, Information Science, Computer Science, or related field
Experience playing a leadership role within a shared services environment
Working experience executing relevant business processes at the University of Washington or in a comparable higher education environment
Experience in the use of customer support infrastructure tools, including a case management system, knowledge base and associated reporting tools
CONDITIONS OF EMPLOYMENT:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
About University of Washington
University of Washington is an educational institution that provides undergraduate, graduate, and research programs.