Job Directory AT&T GNOC Tier II Tech Incident Management (Westfields)
AT&T

GNOC Tier II Tech Incident Management (Westfields) AT&T
Oakton, VA

AT&T is a provider of telecommunications, media, entertainment and technology services for consumers, content creators, distributors, and advertisers.

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About AT&T

Job Description

Provide 7x24x365 Tier II technical support for customer's

WAN and LAN networks. Position open for all three shifts. Technicians will be

responsible for monitoring, reporting and Tier II repair of the networks using

tools such as HP OpenView. Technicians must have good verbal and writing

skills. Duties include but not limited to:

* Communicate with customers, engineers and management

during trouble resolution or escalation.

* Coordinate network operations, maintenance, repairs, or

upgrades.

* Update database(s) and documentation as part of the repair

effort.

* Monitor and analyze network performance and data

input/output reports to detect problems.

* Hands on experience with network switches and routers.
* Strong network troubleshooting experience.
* Familiarity with Incident Management processes.

Required

Skills, Experience, and Education: Candidate must have 7 years of experience that

can be a combination of work history and education. This equates to a Doctorate

and 0 years of experience OR Masters and 1 years, Bachelors and 3 years,

Associates and 5 years or HS and 7 years. Must meet IAT II 8570 Certification Requirements.

Required

Clearance: Active TSSCI with Polygraph.

Job ID 1922781 Date posted 06/21/2019

About AT&T

AT&T is a provider of telecommunications, media, entertainment and technology services for consumers, content creators, distributors, and advertisers.

Headquarters
Size
268000 employees
AT&T

Whitacre Tower, 208 S Akard St

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