GNOC Tier II Tech Incident Management (Westfields) Att
Oakton, VA

Job Description

Provide 7x24x365 Tier II technical support for customer's

WAN and LAN networks. Position open for all three shifts. Technicians will be responsible

for monitoring, reporting and Tier II repair of the networks. Current network is

multi-vendor. Certifications on Cisco and Juniper products a plus. Technicians

must have good verbal and writing skills. Duties include but not limited to:

* Communicate

with customers, engineers and management during trouble resolution or

escalation.


* Coordinate

network operations, maintenance, repairs, or upgrades.


* Update

database(s) and documentation as part of the repair effort.


* Develop

procedures for troubleshooting, tracking, and reporting repair efforts.


* Monitor

and analyze network performance and data input/output reports to detect

problems.


* Participate

in network technology upgrade or expansion projects, including monitoring of

hardware and network services throughout the projects.


* Communicate

with Tier III engineers about products, to alert them to future needs, to

resolve problems, or to address system maintenance issues.


* Design,

organize, and deliver product awareness, skills transfer, and product education

sessions for new technicians.


* Develop

network-related documentation.


* Use network tools to monitor and analyze

network operations.



Required Skills, Experience, and Education: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate degree and 3 years of experience, or a Master's degree and 4 years of experience, or a Bachelor's degree and 6 years of experience, or an Associate's degree and 8 years of experience or a High School diploma and 10 years of experience. Must meet DoD 8570 IAT Level 2 certification requirements.

Required Clearance: Active TSSCI with Polygraph.

Job ID 1926610 Date posted 07/02/2019