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Trend Micro

Global Solutions Architect Trend Micro
Irving, TX

Trend Micro is a developer of server security, cloud security, and small business content security solutions.

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About Trend Micro

Job Description


Trend Micro: Securing Your Journey to the Cloud

As a global leader in cloud security, Trend Micro develops Internet content security and threat management software solutions that make the world safe for businesses and consumers to exchange digital information. With 30 years of experience, we're recognized as the market leader in server security software for delivering top-ranked client, server, and cloud-based data protection solutions that stop threats faster and protect data in physical, virtualized, and cloud environments.

The Solution Architect (SA) designs and delivers advanced security solutions to Trend Micro customers, integrating Trend Micro products with our customers' security programs. The SA interacts at multiple levels within a customer account while demonstrating strong technical skills, thought leadership, and commitment to the customer's success.The SA collaborates with other Trend Micro staff to ensure that Trend Micro software solutions are successfully positioned as the foundation of a strategic security program. The SA places clear emphasis on process and data analysis as critical components in the overall solution framework, and balances both customer requirements and technology abilities against operational and security risks within the environment.The SA will be involved with education and mentorship, supporting the delivery framework, development of technical documentation, stand-alone tools and utilities, advanced topics research, infrastructure design documents, advanced data analysis and reporting, advanced troubleshooting, and technical escalation management for a customer account.

Duties & Responsibilities

* Ensure the success of customer hybrid cloud security projects
* Learn and gain proficiency in new technologies being adopted by our customers
* Design and implement solutions to integrate Trend Micro technologies into customer environments
* Act as subject matter expert and final point of escalation in support of troubleshooting activities for Trend Micro Hybrid Cloud technologies
* Assess business, technical & security objectives of Trend Micro customers
* Create & develop the vision and strategy of the solution design based on the objectives of the customer
* Lead, facilitate, and work with technical field teams during design sessions with the customer and during implementation of the solution
* Ensure that technical proposals are technically sound, deliverable, competitive, and representative of market leadership in applying technology to address business issues
* Provide leadership for the technical field teams through contribution of best practices and implementation frameworks, identifying/writing whitepapers
* Bring customer use cases and challenges to product teams
* Work effectively with Support and Engineering in resolving issues
* Author blogs, technical articles or white papers based on experiences
* Maintain a high level of proficiency in Trend Micro product offerings, value propositions, and representative case studies
* Other duties as assigned

Experience Required

* 2+ years working with security solutions in enterprise environments
* 4+ years as a senior systems administrator or devops engineer
* 2+ years designing and delivering enterprise or application solutions for public and hybrid cloud environments
* Experience generating ad-hoc software tools and utilities using common script or programming languages such as Unix/Linux command shells, Windows PowerShell, Java, Python, and AWSCLI
* Experience creating and deploying solutions using configuration management, automation, and CI/CD tools such as Puppet, Chef, and Jenkins
* Proven success working with Fortune 1000 companies, in partnership with both technical and business personnel
* Experience creating technical documentation, including product documentation, technology and process best practices, or technical whitepapers
* Proven ability to troubleshoot and resolve complex technical issues at Expert level
* Experience integrating multiple vendor products using custom tools and approaches


* Passion for learning new technology and sharing those learnings with others
* AWS Solution Architect Professional, or equivalent skillset and career experience
* Expert knowledge of AWS services
* Expert knowledge of Linux, Windows, and Macintosh operating systems
* Ability to function as an individual contributor and mentor/leader detached from the corporate environment
* Ability to handle/manage multiple simultaneous priorities, deadlines, and deliverables
* Excellent verbal and written presentation and communications skills
* Proven skills in writing effective email communication, whitepapers and best practices

Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

About Trend Micro

Trend Micro is a developer of server security, cloud security, and small business content security solutions.

10000 employees

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