Global Services Engineer Appnexus
New York, NY

Job Description

Global Services EngineerOur Global Services Engineers drive operation effectiveness by building and supporting tools for internal use that add scale to our day to day implementation, ongoing maintenance, monitoring and troubleshooting efforts.We engage cross-functionally to coordinate and facilitate delivery of tools, training and process improvement.About the team:The Services team is dedicated to earning customer loyalty while building a world-class organization. We look for people who are consultative, analytical, technically minded, and passionate about helping others.Our team supports other services, and product teams working on the behalf of AppNexus customers.We obsess about making clients massively successful, and strategize to continually evolve products, and processes.Real-time advertising can fundamentally transform our clients' businesses, and we bring it to life for them.About the job:Resolve issues, influence product, reduce services load, improve training, create documentation and improve user experiencesPerform level two support, troubleshooting assistance, and consulting on problem casesCreateways to increase throughput, prioritize chores, perform tool research, and create automationAct as a capability expert and extension of Product and Engineeringteams to helpthemscaleAbout your skills:Bachelor's degree inSTEMmajorand at least 2 years of experience in supporting, developing or consulting in a software or related IT fieldOrganization and process-orientation skillsProblem-solving skills with a willingness to dig into end to end setup and usage of systemsAbility to manage projects from requirements gathering and scoping to development and deploymentMastery of MS Excel; solid working experience with relational databases, SQL and PythonWorking knowledge of client/server sideapplicationsProven excellence at formulating, understanding, and solving complex, non-routine problemsKnowledge of source control systems and management technologies such as Puppet, Docker, and Kubernetes a plusMore about you:You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower othersYou like to take risks when looking for novel solutions to complex problems. If faced with roadblocks,you continue to reach higher to make greatness happenYou care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystemYou believe in not only serving customers, but also empowering them by providing knowledge and toolsAppNexus is proud to offer equal opportunity in all aspects of employment. We strive to foster a diverse, inclusive and engaging work environment. We welcome applications from all candidates and look forward to receiving yours! Our diversity in action:Partnering with Path Forward to offerreturnshipsto help caregiversreenter the workforceSharing feedback openly through roundtable discussions on how to make progress on ourDiversity & Inclusion goalsGalvanizing diversity and inclusionthrough our affinity groups (includingOutNexus, AppNexus Women's Network, AppNexus Latino Alliance and BlackNexus to name just a few!)Partnering withFairygodbossto support our commitment to women's advancement in techProviding reasonable accommodations for persons with disabilities, both for interviewees and for employees. Should you require an accommodation, please let us know at your earliest convenience so that we maymake arrangementsHiring Manager:Travis MoerschbacherRecruiter:Keona Campbell