Global Internet Network Engineering Leader - Amazon Web Services Amazon
Seattle, WA

Job Description

Amazon's network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers.

The Senior Network Engineering Manager role will be responsible for a team of 15-20 highly qualified network engineers who own the end to end performance, availability, security and cost of the Amazon Internet network. Amazon.com is looking for a highly motivated Network Engineering Manager to help build and scale one of the worlds largest networks. With Amazon Web Services (http://aws.amazon.com), our goal is to become The Infrastructure Platform to the world. Our customers demand the highest quality and reliability for their services. As we expand at a tremendous rate across all of our services it is our responsibility to maintain that quality and reliability. We look for innovative ways to automate and scale our network as we expand, while driving complex issues to resolution.

As Senior Network Engineering manager you will be responsible for leading a team of experienced Engineers and have ultimate responsibility for global, end-to-end ownership of one of the key areas of our network; including design, optimization, capacity management, implementation, standards, process management, change control and automation. At Amazon, we ask our technical leaders to be strong engineers who can dive deep and get involved in addition to being strong managers. As a manager within the Networking team you will be expected to drive operational excellence in everything we do. This includes operational risk closure, creating sane processes, procedures and automation to improve efficiency in our day-to-day tasks and projects.. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.

The Senior Network Engineering Manager is expected to further enhance the highest level of performance and availability that AWS is well known for. They will identify and mitigate any network problem that could lead to customer impact.

Our engineers, managers and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.

Responsibilities:

Operational Excellence

As a manager within the Networking team you will be expected to drive operational excellence in everything we do. This includes creating sane processes and procedures to improve efficiency in our day-to-day tasks and projects.

Operational Measurement and Optimization

As a Network Engineering manager you will be expected to drive quality into the metrics we report and to create mechanisms to assist us in focusing on the areas that give us the best ROI. This includes measurement of the Internet operational performance, availability, network capacity, trends, etc. You will drive and define processes that optimize our workflow and create efficiencies in how we operate to drive continual improvement.

Technical Leadership

As a manager of a highly technical team, which has responsibility for performance and operational availability of the Amazon global Internet network, you will be expected to have a deep knowledge of your area. As part of your role, you will be required to review and approve network changes for your team. Additionally, you will on occasion need to develop a detailed, low-level understanding of network issues that do occur and to be able to represent those issues at operational management review meetings.

Performance Management/Team Health

You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and soft skills mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling of a 7x8x365 operational rotation.

Recruiting and Hiring

You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

Automation

You will be heavily involved in developing automation, as well as setting our sister automation teams' roadmap, based upon analyzing and identifying significant opportunities where automation can tackle volume, systemic or critical operational issues.

12x7 Oncall

As the leader of this team, you will be expected to be part of a 12x7 management escalation rotation.

This is an amazing opportunity in terms of responsibility, interesting challenges and high visibility. The successful candidate will have a proven track record of success in driving operational excellence, including coordinating and driving issues to resolution autonomously utilizing excellent judgment skills. Experience in building and managing a team of strong technical people, and prior ownership of the operation of a mission-critical team is crucial to success. Must have the ability to contribute to and support long-term visions and direction regarding Networking at Amazon.

Amazon and its subsidiaries ("Amazon") are equal opportunity employers, and do not discriminate on the basis of race, religion, creed, color, national origin, citizenship, marital status, sex, age, sexual orientation, gender identity, veteran status, political ideology, ancestry, the presence of any physical, sensory or mental disabilities, or other legally protected status.