Geospatial Support Consultant
Alexandria, VA

Job Description

Company Overview

Teledyne CARIS is the world's leading developer of geospatial software for ocean mapping and marine information systems with its headquarters in Fredericton, Canada. We offer an integrated suite of software that specializes in processing sonar and LiDAR data, managing and analyzing large data sets, producing charts and maps, and serving data over the internet as well as other specialized needs. Our software is used by government agencies, defense organizations, commercial survey companies as well as the research and academic community.

For more information - visit us at www.teledynecaris.com

Position Summary and Responsibilities

Technical Support Consultant - Hydrography / Topography

As a technical expert in the field of hydrographic and LiDAR data processing, digital terrain modelling, bathymetric & topographic data management, engineering analysis, you are the main point of contact with our current and future customers, providing support over email, phone and online resources. This position will be located in the Teledyne CARIS USA office in Alexandria, VA.

Your main tasks & responsibilities:

* Provide first line technical support to our customers
* Provide software training in the office as well as at client sites throughout the North America region and possibly beyond;
* Build close working relationships with existing clients;
* Analyze current client systems and issues, identify technical problems, formulate and demonstrate integrated solutions;
* Document workflows, operating procedures and technical notes for our customers;
* Potentially be involved in marketing and sales activities of Teledyne CARIS USA, including attending conferences and exhibitions;
* Provide expert consultancy, once fully experienced within this role.

To be successful in this role, you will have the following mind set:

* You like direct and remote customer interaction;
* Your motivation and satisfaction thrives by helping other people;
* You like to transfer knowledge in the classroom environment as well as in one-on-one situations;
* You are highly organized and flexible to do several tasks at the same time;
* You are capable of adapting rapidly to and are eager to discover changes in technology;
* You like to grow your knowledge, by picking up new tools and continuously updating your knowledge;
* You like to make use of your knowledge to discover new opportunities for Teledyne CARIS and other Teledyne companies.

Qualifications

You will bring the following qualifications:

* At minimum a Bachelor degree in Marine Science, Geography, Geology, Hydrography, Geomatics or related disciplines
* Experience or course work in Geographic Information Systems (GIS)
* Experience in scripting languages (Python preferred)
* Confidence to stand in front of a crowd and provide in-depth training events
* Fluency in English
* Willingness to travel (approx. 25-30%)
* Strong social, intercultural and communicative skills
* US citizenship required for entry into US government customer facilities (for consulting and training)

The perfect candidate also brings one or several of the following:

* Proven working experience in the fields of hydrographic or LiDAR surveys
* Knowledge of and working experience with hydrographic processing software, especially using the CARIS line of products;
* Knowledge and working experience with RDBMS packages (Oracle / PostgreSQL);
* Knowledge of network / server technology;
* Fluency in Spanish.

Citizenship RequirementsDue to classified work at the facility and related access restrictions, successful applicants must maintain U.S. Citizenship to allow the person to hold a U.S. Government security clearance. Teledyne is an Affirmative Action/Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race,color,religion,religious creed,gender,sexual orientation,gender identity,gender expression,transgender,pregnancy,marital status,national origin,ancestry,citizenship status,age,disability,protected Veteran Status,genetics or any other characteristic protected by applicable federal,state,or local law. If you need assistance or an accommodation while seeking employment,please email teledynerecruitment@teledyne.com or call (805)373-4545. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.